Service Writer

Overview:

We are seeking a Service Writer with 3+ years of experience to provide personalized assistance on light maintenance and repair services, especially for our Express Maintenance service. At Performance Lexus Norther Kentucky, we value a Service Advisor who has extensive product knowledge and offer genuine advice to customers.

• Earn $55,000.00 to $75,000.00 Annually (Experience Based)
• Hours are Monday - Friday 7 am to 6 pm (Alternating Saturdays)
• This Position is Full Time
• Bilingual Is A Plus

At Performance Lexus Northern Kentucky, we are proud to offer a workplace culture that is second to none. Our team in Covington, KY is fast-paced, fun, and cohesive, providing every employee with the opportunity to grow and take on greater responsibility. With a focus on developing our staff under the guidance of a caring leadership team, we are confident that you will enjoy a fulfilling career with us.

At Performance Lexus RiverCenter, we are proud to offer a workplace culture that is second to none. Our team in Covington, KY is fast-paced, fun, and cohesive, providing every employee with the opportunity to grow and take on greater responsibility. With a focus on developing our staff under the guidance of a caring leadership team, we are confident that you will enjoy a fulfilling career with us.

Why Choose Performance Lexus Northern Kentucky?

• Brand new State-Of-The-Art facility
• Service shop environmentally controlled all four season of the year
• Performance Automotive Network provides Careers, not jobs
• Advancement potential rewards top performers

Employee Benefits Available:

• Paid vacation
• 401k retirement plans with Generous Company Match
• Health insurance
  
• Vision coverage
• Dental Plan
  
• HSA or FSA plans
• Life insurance
  
• Short- and long-term disability
  
• Ask about our Technician Tuition Assistance Program
• Coming soon: "Performance Tech Academy"

Service Writer:

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customers and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a promise time for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the promise time and why; before the promised time for pick up
• Close all repair orders and review with customers as they pick up their automobiles

• 3+ years of Service (Writer) experience preferred
• High school diploma/GED required
• Competent level of computer literacy
• Substantial time management technique
• Have a general understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Possess a driving record that allows you to operate customer and company vehicles
  
• Performance Lexus Northern Kentucky is a drug-free workplace