Atlassian Project Support Consultant

3 weeks ago

Coppell, United States US Tech Solutions Full time

Project Overview:

Our mission is to make the world’s health data useful so that people enjoy longer and healthier lives.

We are developing the infrastructure and solutions to harness the profusion of health information for good. Our data-driven solutions span three primary areas: research, care and innovation.

Overall Responsibilities:

The Atlassian Project Support Consultant will be responsible for supporting the Atlassian suite of products not limited to Confluence, Jira (Software & JSM) and Trello.

As a new tool in the Verily toolset, Atlassian will be used to improve workflows and processes.

The Atlassian Project Support Consultant will assist with these in addition to helping train users on how to use the various Atlassian applications.

Work with various Stakeholders to meet Operational requirements within Atlassian capabilities and features.

Work with the Atlassian Committee on changes to the system.

Develop IT Asset Management via "Assets" formerly known as Insights.

Develop Standard Operating Procedures for Incident Management, Disaster Recovery, & Escalations.

Develop Intake Procedures, Templates and Team training with Business Teams for creating new Jira Service Management Projects.

Work with (W) IAM teams to design and revise Life Cycle Management.

Create Training Documentation, Videos, and host Q&A sessions for Atlassian Products.

Work with SaaS Manager to understand Business requirements and identify solutions or improvements to workflows within Atlassian, (Metrics, Dashboards, Options).

Champion the Atlassian Product Suite to help drive adoption for the company.

Mandatory Skills/Qualifications:

Bachelor’s Degree or equivalent experience.

5+ years administering Jira and Confluence in the cloud.

3+ years configuring Jira Service Management (Jira Service Desk).

3+ years of Scripting experience.

2+ years of Project Management and/or Scrum experience.

Creating solutions for various departments using Atlassian tools.

Working with common Atlassian plugins such as ScriptRunner, Github or Xray.

Understanding of ITIL Framework, Agile practices & Application Security.

Merger and Acquisition experience.

Skills:

Experience with Instance & Site Migrations/Unification

Atlassian Certified Cloud Professional (ACP-420, ACP-120)

Working knowledge of Cloud based technologies.

Experience Building out Security/Group Management.

Atlassian & Slack Integration Experience.

Education:

A Bachelor's degree is nice to have, but not required.

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