Room Attendant CtC Full-Time/Part-Time | Cotton Court

4 months ago

Lubbock, United States Intellis Full time

Job Location Cotton Court - Lubbock, TX Education Level None JOB SUMMARY: Provide excellent service to hotel guest rooms in a devoted and efficient manner. Able to clean assigned rooms while adhering to Company standards for cleanliness and appearance standards. Responsibilities include, but are not limited to, cleaning rooms, vacuuming, making beds and changing linens according to our Green Policy, cleaning bathrooms and general organization of guest belongings and furnishings.

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Physical abilities:

- Standing/Walking: Frequently. Walking up to two miles per day on cement, tile, asphalt, and carpet.

- Crouching (Bend at knees) : Frequently. While cleaning guestrooms.

- Stooping (Bend at waist) : Frequently. While cleaning guestrooms.

- Twisting (Knees/waist/Neck): Loading and unloading linen.

- Climbing: Using ladders and stools

- Reaching (Overhead/extension): Frequently. For irons, ironing boards, and linen shelves.

- Handling/Grasping : Frequently. Handling linen, trash, and guest cleaning supplies.

- Pushing/Pulling : Average weight frequently 50 lbs. Maximum weight frequently 150 lbs.

- Lifting/Carrying : Average weight frequently 20 lbs. Maximum weight frequently 50 lbs.

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Working Environment:

* All interior areas of the hotel.

* Exterior of hotel with exposure to weather conditions.

* Exposure to occupied and vacant guest rooms.

* Exposure to hazardous chemicals in a controlled environment.

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ESSENTIAL DUTIES & Responsabilities:

- Ensure complete cleanliness of the guest room in such areas as the Entry Door, Closet, Minibar Cabinet Area, Bed/Nightstand Area, Desk/Window Area, General Room, and Bathroom.

- Maintain a 90% and above weekly audits given for Vacant Clean rooms and Stayover rooms.

- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

- Clean assigned guest rooms by priority and as directed by the supervisors and managers.

- Remove towels and change sheets according to Companys Green Policy. Always change sheets and towels if stained, dirty, hair, and torn regardless if requested or not.

- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

- Replace laundry bags and slips.

- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.

- Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote.

- Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.

- Check under bed(s), chairs and desk for debris and remove if present.

- Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance and housekeeping supervisor.

- Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones. Alert a supervisor if a bedside phone needs a new faceplate.

- Inspect condition of amenities on desk, drawers and guest service directory, replace items as necessary and ensure each room has the current months magazines.

- Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.

- Vacuum throughout entire room and spray room with deodorizer.

- Update status of rooms cleaned on assignment sheet at time of completion. Also, update status of room to Vacant Clean status or Occupied Clean status in the phone.

- Ensure lost & found items from guest rooms are picked up by a supervisor.

- Handle guest issues and special requests to best of ability to ensure guest satisfaction. Alert a supervisor and/or manager immediately if situation calls for one.

- Ensure guest preferences are completed as requested.

- Do not leave until a supervisor has verified your assignments have been completed and all DNDs have been called. Failure to leave before will result in disciplinary action.

- Ensure the assigned master key is locked and secured at the end of each shift. Failure to do so will result in disciplinary action.

- Complete all projects that are assigned

- Maintains a friendly, cheerful and courteous demeanor

- Respect and follow guidelines for guest privacy and possessions

- Follow checklist for required duties and timeliness. Complete all opening and closing duties

- Attend required meetings

- Report unsafe conditions to your supervisor immediately

- Maintain hotel equipment in proper working conditions

- Assure all safety and security policies and procedures are adhered to

- Any other duties assigned by your immediate supervisor

**Qualifications:**

* Previous experience housekeeping preferred, but not necessary.

* Minimum of a six month commitment.

* Multi task-oriented.

* Ability to overcome unexpected obstacles through resourceful means.

* Neat, professional appearance and good personal hygiene.

* Able to work varying schedules to reflect the business needs of the hotel.

* Excels in a fast-paced work environments

* Ability to communicate with guests, associates, and management.

* Ability to take direction from hotel and housekeeping management.

* Ability to perform assigned duties with attention to detail.

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