Junior Full Stack Engineer
3 weeks ago
Junior Full Stack Engineer - Customer Support
Miami
About The Position
Junior Full Stack Engineer - Customer Support
We are looking for Junior Full Stack Engineer for Customer Support team who can provide ongoing support to our clients. The candidate will be an essential part of the support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software applications. The primary role is to ensure that applications run smoothly, troubleshoot problems, and offer effective solutions to maintain optimal user experiences.
Requirements
Must Have:
A bachelor's degree in computer science/ information mandatory.
1-2 years of experience in providing technical support/customer success roles mandatory.
Experience in full stack development.
Background in Application Support Tier 2 mandatory.
Experience in the airline field advantage.
Proficiency in troubleshooting and problem-solving, with a strong attention to detail.
Excellent service, communication, and interpersonal skills.
Knowledge of IT service management (ITSM) and ticketing systems.
Understanding of basic network concepts and user account management.
Ability to work independently and collaborate effectively in a team environment.
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