Customer Relations Representative

4 weeks ago

Milwaukee, United States Rite-Hite Full time
Job Category: Sales, Marketing & Product Management Schedule: Full time Job Description:

Rite-Hite is the global leader in the manufacture, sale, service and installation of loading dock equipment, vehicle restraints, high speed doors, high volume, low speed fans and much more - all design to improve industrial safety, security, productivity, design, environmental control, and energy consumption. Due to extensive growth, Rite-Hite has an opening for a Customer Relations Representative at our new headquarters in Milwaukee's Fifth Ward. The full job description and experience requirements are listed below. We provide a competitive base salary, bonus, full comprehensive benefits, 401K + match, profit sharing, on-site gym, free lunch and secure parking. Other details of the package will be disclosed throughout the interviewing process. Please apply via Rite-Hite's career website. If you are selected for an initial interview, you will receive a message from Rite-Hite's "in-house" talent acquisition team. This position is responsible for assisting the Director of Customer Relations and Sales Support with day-to-day activities related to "customer" visits to Rite-Hite facilities providing a first class customer experience at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assist in the presentation of Rite-Hite's fly-in program as a whole, including the day-to-day duties during customer visits such as product presentations, product demonstrations, and overall appearance.

Work with the Director of Customer Relations and Sales Support and the Director of Global Distribution, Development, and Technology to evaluate and execute suggestions from the feedback acquired during the "follow up" experience.

Assist in the safe, efficient pick up and drop off of Rite Hite customers and Sales Representatives at various airports in company provided vehicles.

Transport and host customers and sales representatives at various "business entertainment" venues including: sporting events, business dinners, golf outings, charter fishing trips, and other appropriate venues.

Transport and host sales representatives at various sales development functions including: group dinners, sporting events, sales development field trips, and other appropriate venues.

Assist in day-to-day upkeep of product display areas and training facilities at the corporate office and technical center in Milwaukee, WI and the plants in Horn Lake, MS and Dubuque, IA.

Assist in the ongoing maintenance and repair (fuel, wash, interior cleaning, oil changes/tire rotations, etc.) of the fleet of corporate customer vehicles including the Rite Hite Bus, Service Training Van and the Rite Hite Suburban.

Develop, maintain and execute a "follow up" system for sales people and customers to receive feedback related to their overall visit experience.

PRINCIPAL ACCOUNTABILITIES

Transportation of customers, sales representatives, and other company personnel in a safe, efficient and professional manner.

Schedule, organize and track all aspects of the fly-in program, including, but not limited to, event transportation, guest speaker and operating company scheduling, daily meals, evening entertainment and evening meals.

Provide the ultimate "customer experience" for sales people and customers which will exceed their mutual expectations.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A. or B.S.) from four-year college or university. 1-5 years of sales or sales management experience or an equal combination of education/experience.

WORK ENVIRONMENT

The work environment characteristics described here are the representative of those an employee encounters while performing the essential job functions of this job. It is important to note this position requires an extremely flexible work schedule to include availability on many week nights, early mornings, and occasional weekends.

Addition Job Information

N/A

Company Description:

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

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