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Bilingual Senior Universal Banker
1 month ago
Bilingual Senior Universal Banker (Personal Banker) Job Category: Retail Requisition Number: SENIO003492 Employment Type: Full-Time On-site Locations Showing 1 location Description Essential Functions Collaborates and advises members on finding the right solutions for their borrowing needs via multiple access points such as in branch, over the phone, and video appointments. Provides education and consultation to members on loans. Accurately and efficiently interviews members and inputs loan applications. Performs credit bureau reviews for members. Extensive knowledge of all lending products. Calculates lending ratios accurately. Ensures all lending paperwork is accurately collected and processed. Has knowledge and advises members on all deposit products. Opens savings, checking, certificates, IRAs and money markets for members. Serves as a primary contact for new accounts and works to build relationships with all new members. Utilizes online relationship management tool to effectively onboard new members. Educates and assists members in other services such as debit card, online banking, mobile banking and online bill pay. Identifies cross-selling opportunities through member interactions. Makes appropriate referrals based on member needs. Maximizes partner relationships (personal, mortgage and business lenders as well as financial advisors) to deepen member relationships. Educates members on other products such as Payment Protection and Guaranteed Asset Protection (GAP). Builds relationships and provides financial education through the use of cooperative values and excellent member service. Meets with members and solidifies long-term relationships through rapport-building, mentor phrasing and thoughtful questions. Consistently utilizes Consultative Communication Skills in all member interactions. Identifies member’s goals and helps them improve their financial lives. Actively participates in member inbound/outbound calling activities. Serves members via non-branch channels (e.g. contact center, mobile message, video or chat) as needed. Balances the benefit to both the members and the credit union in all interactions. Provides excellent member service. Provides peer observations and feedback to tellers and universal bankers in their member interactions and referrals to optimize team success. Utilizes service recovery when applicable. Educates members about convenience service options such as online banking, mobile banking, and ATM access. Assists members to utilize Personal Teller Machine (PTMs) in branch. Performs account maintenance on existing accounts. Conducts teller transactions as needed, fulfilling the needs of members accurately and balancing at the end of each day. Job Specifications High School Diploma or equivalent. Have or be able to attain a Nationwide Mortgage Licensing System (NMLS) number. Two years sales or customer service experience required, with 1 year lending experience preferred. Will consider higher education in finance/business/marketing in lieu of experience. Working knowledge of basic business math, including ability to perform dividend, interest, payoff, equity and certificate penalty calculations. Working knowledge of deposit accounts and loan products. Ability to hear, assimilate and solve problems quickly, using a member service approach. Ability to adapt to changing job responsibilities quickly and effectively. Why Summit? Voted top workplace both by Madison Magazine and Wisconsin State Journal 401k with match Student loan pay back Birthday PTO And more At Summit we cover more ground, give more back and have more fun. Come be a part of something bigger At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit and business need. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. #J-18808-Ljbffr
