Customer Care Coordinator

3 weeks ago


Woodridge, United States Edward Don Full time
Customer Care Coordinator

3734BR

Customer Service

Regular

Job Description

SUMMARY
The Customer Care Coordinator is responsible for supporting internal and external customers by providing information on product availability, opening order entry and status, pricing, electronic data interface troubleshooting, website maintenance, department report stats and switchboard back-up. This position is also responsible for entering adjustment requests, returns, order guides, web maintenance flags and orders into the SAP computer system.

ESSENTIAL DUTIES
* Handle requirements for National Account customers, specifically consolidating small resupply and/or new program orders to ship stock & non-stock (C orders) 100% complete on a single delivery.
* Responsible for the coordination, processing and communication of opening orders and consolidated orders.
* Monitor the fill-rate of each project and coordinate the order release and drops with Operations.
* Escalate issues and/or concerns to National Account Support as needed to determine next steps, Handle Off-Line Order Entry exceptions.
* Answer inbound calls and provides complete customer resolution.
* Troubleshoot and resolve internal and external customer issues by: phone, e-mail or EDI interfaces.
* Process all paperwork and computer entries relating to adjustments, price changes and returns.
* Communicate with internal and external customers on the status of return pickups, sales orders, complaints, adjustments, and credits.
* Furnish referenced product information, circulars, or catalogs to existing and prospective accounts as requested.
* Utilize don.com and act as second level don.com customer support/trainer
* Generate daily, weekly, and monthly departmental reports.
* Perform other duties as assigned.

External Qualifications

Required: High School Diploma or GED, plus 2 years of experience in a call center and prior experience in an administrative role; or Bachelor's or equivalent combination of experience. Strong computer, prioritization, problem solving and communication skills. Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures and high Level of proficiency with Microsoft Excel and Word.

Preferred: SAP experience and expert level of proficiency with Microsoft Excel and Word. Bilingual (Mandarin, Spanish) a plus.

City

Woodridge

State/Province

Illinois

Zip Code

60517

FLSA

Non-Exempt

Company Overview

Owned and operated by the Don family since 1921, Edward Don & Company is the world's leading distributor of foodservice equipment and supplies. Our knowledgeable sales representatives, unmatched product selection nationwide distribution centers, and integration of new technology make us the chosen supplier to all types of foodservice businesses including independent restaurants, national chains, health care, hospitality, country clubs, schools and universities, government institutions, and foodservice management.

Edward Don & Company offers a comprehensive benefit plan which includes medical, dental and vision benefits; 401(k); paid vacation, personal/sick days and holidays; job training and development; life insurance; employee assistance program; flexible spending accounts; merchandise discounts and much more. EOE disability/veteran.

Customer Care Coordinator | Edward Don & Company

  • Woodridge, United States AMS Industries, Inc. Full time

    Job Title: HVAC Design CoordinatorAMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We...


  • Woodridge, United States AMS Industries, Inc. Full time

    Job Title: HVAC Design CoordinatorAMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We...

  • RN Case Manager

    3 weeks ago


    Woodridge, United States Dupage Medical Group Full time

    RN Case Manager - Care AllyOverview * Full-Time, 40 hours per week. Monday through Friday, 8:00 a.m. to 5:00 p.m.; flexibility to work later as needed * Location: Woodridge, IL Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond...


  • Woodridge, United States Planet Fitness Inc. Full time

    We are seeking a Customer Service Representative to join our team! Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you. Why you should join Planet Fitness: * Great growth opportunities - we are a dynamic and growing company * Set Schedule * Medical, Dental and Vision insurance benefits...


  • Woodridge, United States Resicom Full time

    Job DescriptionJob DescriptionReady to step into a crucial role as a full-time 2nd Shift Dispatch Coordinator at Resicom in Woodridge, IL? This opportunity allows you to flaunt your knack for organization and leadership in a lively on-site setting.WHY SHOULD YOU CONSIDER JOINING US?Our team thrives on the thrill of completing important projects with tight...

  • RN Case Manager

    2 weeks ago


    Woodridge, IL, United States Dupage Medical Group Full time

    RN Case Manager - Care Ally Overview * Full-Time, 40 hours per week. Monday through Friday, 8:00 a.m. to 5:00 p.m.; flexibility to work later as needed * Location: Woodridge, IL Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and...


  • Woodridge, United States Fay Servicing Full time

    Job DescriptionJob DescriptionFounded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator that sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.Before...

  • Flight Dispatcher

    4 days ago


    Woodridge, United States Logus Ltd Full time

    **Responsibilities**: - **Dispatch Operations**: Coordinate the scheduling and dispatching of freight vehicles (trucks, trains, ships, etc.) to ensure timely delivery of goods. - **Route Planning**: Develop efficient transportation routes to optimize delivery times and minimize costs. - **Communication**: Maintain constant communication with drivers,...


  • Woodridge, United States Constructive Renovations Full time

    Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator that sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Before founding our company, we...

  • Sales Assistant

    1 week ago


    Woodridge, United States Edward Don Full time

    Sales Assistant3752BR Sales Regular Job Description Assists the sales representatives in the growth of those territories to which they are assigned. Key responsibilities include: -Communicate with Sales Representatives on the status of orders, including sales, pickups, and credit issues as well as support the sales team and customers in order processing...

  • Sales Assistant

    1 day ago


    Woodridge, United States Edward Don Full time

    Sales Assistant3752BR Sales Regular Job Description SUMMARY Primary responsibility is to support the sales representatives in the growth of those territories to which they are assigned.ESSENTIAL DUTIES Request quotes on special order merchandise from factories/factory reps and track ship dates on Factory Direct Orders as well as generate quotes on special...


  • Woodridge, United States Edward Don Full time

    Managing Director of Purchasing 3676BR Purchasing Regular Job Description The Managing Director of Purchasing is responsible for supporting the implementation of supply chain initiatives and driving the development of standard best practices designed to improve operational efficiencies. This role is responsible for the cross-functional coordination of all...


  • Woodridge, United States Onco360 Full time

    Onco360 Pharmacy is seeking a Pharmacy Adjudication Specialist at our Specialty pharmacy in **Woodridge, IL.** This will be a Full-Time position, **Monday to Friday 9:30am** - 6pm CST. **This position must be located within driving distance to our pharmacy, and will have a hybrid work style.** Onco360 Pharmacy is a unique oncology pharmacy model created to...

  • Intake Counselor

    7 days ago


    Woodridge, United States Abraxas Youth and Family Services Full time

    **Now Hiring: Intake Counselor, Part-time** **Location**:Woodridge Interventions,2221 64th St., Woodridge, IL 60517 Wage: $26.00 per hour **Job Type**: Part-time Shift: 2pm - 6pm Monday - Friday **As an Intake Counselor,** you have an opportunity to make a difference every day by helping people with substance abuse issues gain control of their lives. -...


  • Woodridge, United States AMS Industries, Inc. Full time

    AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to...


  • Woodridge, United States AMS Industries, Inc. Full time

    AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to...


  • Woodridge, United States AMS Industries, Inc. Full time

    AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to...

  • Recruiter

    6 days ago


    Woodridge, United States Supportive Concepts Full time

    Thanks for stopping by, please tell your friends to visit us too! Now Hiring: RECRUITER | TALENT AQUISITION PARTNER Join our Team as a Recruiter at Abraxas Youth & Family Services in the Chicagoland area! In this RECRUITER role, you will plan, implement, and coordinate recruiting for one or more residential and community-based programs in multiple states...

  • Recruiter

    6 days ago


    Woodridge, United States Inperium Management Services Full time

    Career Opportunities with Apis Management Services A great place to work. Careers At Apis Management Services Thanks for stopping by, please tell your friends to visit us too! Current job opportunities are posted here as they become available. Now Hiring: RECRUITER | TALENT AQUISITION PARTNER Join our Team as a Recruiter at Abraxas Youth & Family Services in...

  • Recruiter

    1 day ago


    Woodridge, United States Abraxas Youth & Family Services Full time

    Now Hiring: RECRUITER | TALENT AQUISITION PARTNER Join our Team as a Recruiter at Abraxas Youth & Family Services in the Chicagoland area! In this RECRUITER role, you will plan, implement, and coordinate recruiting for one or more residential and community-based programs in multiple states including our Southwood Interventions programlocatedin Cook County...