Support Staff
6 months ago
- Health Insurance
- Life Insurance
- Pet Insurance
- Promotion from within
- PTO
- Daily staff meals
- Employee Dining Discount
- AND MORE
As a member of our Support Staff team your priority is always to deliver food promptly from the kitchen to the guests. Organization is key, as bringing the correct food to the correct table and guest is of utmost importance. Additionally, you will help keep the restaurant clean, by clearing and resetting tables during service, and ensuring that all stations are kept neat and organized. To be a successful Support Staff team member, you should be passionate about working as part of a team to deliver excellent service to guests. You should be efficient, reliable, and perceptive with excellent communication and time management skills and focused on providing the best possible service. Knowledge of menu items is essential.
Job Responsibilities and Essential Functions:
- Follow Company service standards, as well as restaurant steps of service, at all times
- Strong communication skills with ability to work well with other team members
- Maintain a positive attitude in the workplace while treating guests and coworkers with respect
- Follow company uniform and appearance guidelines
- Arrive to work on time, in uniform and prepared for your shift.
- Abide by state liquor laws, including maintaining a current Louisiana Responsible Vendor's Permit.
- Practice step consolidation and is efficient with time management.
- Maintain a continual eye for detail.
- Properly set-up your assigned station and perform all opening side work completely. Additionally, be able to perform any on-going side work throughout the shift.
- Maintain a clean work environment throughout the shift.
- Bussing/cleaning/sanitizing tables and resetting them appropriately.
- Assisting the servers with pre-bussing/clearing tables, running drinks and food, and relaying any messages they receive from the guest to the server or a manager.
- Sweeping under tables after guests leave.
- Polishing plates, silverware, glassware, and barware consistently throughout the shift.
- Bringing out polished glasses, plates, and rolled silverware into the restaurant and placing them appropriately at the designated stations.
- Following assigned seat numbers when running food, able to hand out all food to guests without having to "auction" it off.
- Refilling water pitchers that go on tables and placing them in the cooler.
- Having knowledge of all menu items so that they can be easily recognized and so that any questions the guests may have can be answered.
- Complete closing side work and station break down before leaving the restaurant.
- Work efficiently and complete required tasks within assigned time frame.
- Attend all scheduled employee meetings and participate in a meaningful way.
- Other duties as assigned.
- High school graduate or equivalent is preferred.
- A minimum of 3 years experience in a similar role, preferred.
- ATC Responsible Vendor's License
- Basic math and computer/tablet skills.
- Ability to stay professional in a stressful work environment.
- Ability to work in a team environment and maintain a professional manner.
- Superb multitasking skills and an eye for detail.
- Available to work different hours including weekends, days, nights, and holidays.
- Positive, engaging personality and professional appearance.
- Ability to uphold company standards relating to appearance and dress.
- Exceptional interpersonal and communication skills as well as strong task and time management abilities.
- Ability to stand, walk, bend, and lift for extended periods (eight or more hours). Able to lift, push, pull and carry a minimum weight up to 50 lbs. Able to stand and walk for extended periods of time, up to eight hours per day. Able to reach above head and shoulder levels. Able to twist, kneel, bend and crawl. Able to squat and crouch. Able to perform sweeping motion, front-to-back and side-to-side. Able to work in confined spaces. Able to tolerate exposure to dust and cleaning chemicals. Able to climb stairs and ladders.
- Manual dexterity
- Knowledge of principles and processes for providing customer services. This includes meeting quality standards and company standard policies and procedures.
- Able to listen and follow instructions, work unsupervised, and adapt to changing situations.
- Displays integrity and honesty and maintains a positive attitude towards managers, co-workers, guests and visitors.
- Comply with all company policies
Additional Information: This list is intended to describe this job's essential job functions requirements. Other functions may be assigned and management retains the right to add to or revise this job description at any time, with or without prior notice. Employment is at-will and this job description does not imply an employment contract. We are an Equal Opportunity Employer and Drug-free Workplace.
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