IT and A/V Support Specialist, New York City
2 months ago
**IT and A/V Support Specialist, New York City**
at a16z New York, New York, United States ****IT and A/V Support Specialist, New York City****
Founded in 2009 by Marc Andreessen and Ben Horowitz, Andreessen Horowitz (known as "a16z") is a venture capital firm in Silicon Valley, California, that backs bold entrepreneurs building the future through technology. We are stage agnostic: We invest in seed to late-stage technology companies, across the consumer, enterprise, bio/healthcare, crypto, and fintech spaces. a16z has $19.2B in assets under management across multiple funds, including the , the , and the .
Weve established a team that is defined by respect for the entrepreneur and the entrepreneurial company building process. Weve invested in like Airbnb, Apeel, Coinbase, Figma, Freenome, Instacart, Lyft, Slack, and Stripe. Our team is at the forefront of new technology, helping entrepreneurs and their companies impact and change the world.
****The Role****
This role will provide a full spectrum of IT and A/V technical support. You will serve as the face of the IT Team to the company as the first and primary support contact for a diverse population of end users up to and especially at the executive level. Troubleshooting, diagnosing, and resolving of IT and A/V support issues are key responsibilities in this role.
The ideal person must be able to thrive in high stress situations and display sharpened technical skills and resourcefulness when operating. You act quickly to find solutions, and when you don't have one, you know how to find the person who does. You will proactively seek out problems to fix and anticipate opportunities to improve the technical experience for end users.
A large portion of this support specialist's job will revolve around setting up and supporting Zoom Room video calls in highly integrated A/V conference rooms in a room full of executives watching you. You will also spend time interfacing directly with the General Partners to triage IT issues and serving as the eyes and hands for the senior IT team members. When not supporting these high priorities, you will work with the larger team on supporting the IT help desk and you will be empowered to work on larger projects such as building out new conference rooms and offices, deploying new software projects, or any number of technology initiatives within the firm.
This role will be based out of New York City, New York.
****To join our team, you should be excited to:****
* Build and cultivate long-term relationships.
* Deliver a first-class, white-glove customer service experience for everyone who interacts with or within the technical systems of the firm.
* Triage, troubleshoot and resolve first level IT requests across the entire organization with a primary focus for supporting our General Partners
* Support and manage hybrid (virtual + in-person) meetings in conference rooms with highly integrated audio/visual equipment to provide a seamless experience for all attendees
* Drink from the firehose: you will learn new technologies, understand new workflows, and receive coaching to hone your technical 'bedside manner' and build new technical skills
* Collaborate with other IT Team Members as a conduit to supporting the end users when resolving issues.
****Minimum Qualifications****
* 2+ years experience in client-facing IT Helpdesk role or 4+ years experience in non-IT, client-facing roles such as retail or hospitality, with demonstrated track record of excellence and increasing responsibilities
* Highly coachable, tech-native, resourceful, loves to learn, optimistic and proactive attitude, always willing to serve in any situation.
* Exceptional communication skills, both verbal and written.
* Ability to work effectively within the most senior levels of the organization.
* Strong general troubleshooting skills to diagnose, identify, and resolve technical issues.
* Strong MacOS and Windows skills are required.
* Strong iOS skills are required; Android skills are preferred.
* Experience working with Zoom, Zoom Rooms, and integrated Audio/Visual systems is preferred.
* Experience with basic networking concepts and protocols is preferred (DHCP, DNS, RADIUS, etc).
* Experience with SaaS administration tools is preferred (Okta, JAMF, G Suite).
****a16z culture****
* We do only first class business and only in a first class way
* We take a long view of relationships, because we are in the relationship business
* We believe in the future and bet the firm that way
* We are all different, we recognize that, and we win
* We celebrate the good times
* We do it for the team
* We play to win
At a16z we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. These differences are what enables us to work towards the future we envision for ourselves, our portfolio companies, and the World.
Andreessen Horowitz hereby reserves the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.
Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**
Individuals seeking employment at a16z are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Gender
Please identify your race
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023
**V
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