CUSTOMER SERVICE AGENT

8 hours ago

Lansing, United States Henderson Glass Full time
Description

Who we need:

At Henderson we are looking for those interested in a career with our growing company. We need candidates who take pride in their work and have experience working through problems effectively in a team atmosphere.
Job Summary:

CSA's are responsible for all facets of customer service, order delivery, and associated administrative functions, including collections, billings and customer satisfaction follow-up.
Essential Functions:

o Greets customers in a timely manner and offers to be of service.
o Answers phones in a professional manner.
o Provides estimates and schedules appointments with customers allowing proper time for work completion.
o Verifies insurance deductibles and explains deductible discount programs in accordance with current company programs.
o Must have excellent communication skills to explain features, benefits and warranties of company products and services to customers.
o Handles minor customer complaints by telephone and in person.
o Continually develops product knowledge.
o Offers complimentary products or services to customers.
o Processes transactions and completes daily cash out procedures following documented policies and procedures.
o Completes bank deposit according to company policy and procedure.
o Completes appropriate accounts payable and receivable processes.
o Makes collection calls on past due accounts and accurately records such activity.
o Completes store opening and closing activities as established by corporate office.
o Completes general clerical functions such as filing, faxing, taking messages, making photocopies, and other such functions as directed by a supervisor.
o Exhibits good organizational skills.
o Works well with co-workers, vendors, and customers.
o May be trained to occasionally cut glass for picture frames, etc.
o May be trained to perform basic windshield repairs.
o Tools and Materials Used: Computer, photo copier, fax machine, hand tools and safety equipment.
Job Conditions and Work Schedule:
Fast Paced Environment, Self -Paced Work, Usually work 40 hours per week, overtime may be required as business needs dictate. Schedules are based upon normal office hours of M-F 8am-5pm and Sat 8am-1pm

Minimum Qualifications:

o We need teammates that take pride as a craftsman looking to continue their career.
o Patience to learn and work through solving problems.
o Previous experience commercial and/or residential glass (IUs, Shower Doors, etc.) preferred.
o Valid driver's license with a track record of safe driving (not required for all CSA positions).
o Ability to lift and carry up to 25lbs.
o High school diploma or GED.
What you'll get:
o Competitive hourly pay with a strong, local, growing company
o Consistent Schedule
o 401k
o Medical, Dental, Vision Insurance
o Paid time off

Requirements

The company requires successful passing of the following pre employment screening assessments:
  1. Drug screen - Rapid screen: Includes Marijuana, Cocaine, Amphetamines (Methamphetamine), Opiates (codeine, morphine), PCP
  2. Criminal/DMV Background Check (Must have a valid drivers license and meet the company's driver standards)

  • Customer Service Representative

    14 minutes ago

    LANSING, United States Steven Bartshe - State Farm Agent Full time

    Benefits: Health insurance Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable...

  • Customer Service Representative

    5 days ago

    Lansing, United States Jennifer Blumer - State Farm Agent Full time

    Benefits: 401(k) Bonus based on performance Company parties Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Vision insurance Position Overview: Are you ready to join a dynamic fun team that's been...

  • Customer Relations Representative

    4 days ago

    Lansing, United States Josh Orler - State Farm Agent Full time

    Benefits: Bonus based on performance Company parties Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Vision insurance Are you ready to join a dynamic team that's been making waves in insurance since 2016?...

  • Insurance Customer Service Representative

    5 days ago

    East Lansing, Michigan, United States Michael Church - State Farm Agent Full time

    Company OverviewMichael Church - State Farm Agent is a dedicated insurance agency providing exceptional service to our clients.We are committed to delivering top-notch customer care and building long-lasting relationships with our customers.The ideal candidate will be highly organized, detail-oriented, and committed to contributing to a positive and...

  • Account Manager

    7 days ago

    East Lansing, United States Michael Church - State Farm Agent Full time

    Position Overview Do you have aspirations to run your own business? If so, you may want to consider working in the office of Michael Church - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to...

  • Customer Experience Specialist

    4 days ago

    Lansing, Michigan, United States Josh Orler - State Farm Agent Full time

    Join Our Team:">We're a supportive and collaborative team at Josh Orler - State Farm Agent, and we're excited to welcome new members who share our passion for delivering exceptional customer experiences. As a Relationship Development Representative, you'll have the opportunity to:">Build lasting relationships with clients, understanding their unique needs...

  • Guest Service Agent

    8 hours ago

    Lansing, United States Candlewood Suites East Lansing Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Guest Service Agent

    7 days ago

    Lansing, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Account Manager

    6 days ago

    East Lansing, United States Jim Hanlin - State Farm Agent Full time

    Responsive recruiter Benefits: Salary Plus Commission Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Jim Hanlin - State Farm Agent, you are vital to our daily business operations and...

  • Account Manager

    7 days ago

    East Lansing, United States Jim Hanlin - State Farm Agent Full time

    Responsive recruiter Benefits: Salary Plus Commission Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Jim Hanlin - State Farm Agent, you are vital to our daily business operations and...

  • State Farm Agent Team Member

    1 week ago

    East Lansing, Michigan, United States Steven Bartshe - State Farm Agent Full time

    Job OverviewAs a State Farm Agent Team Member, you will have the opportunity to build long-term customer relationships and promote State Farm products, including auto, home, and life insurance. Our ideal candidate is a sales-driven individual who can effectively communicate with customers and work collaboratively with our team.Key ResponsibilitiesDevelop and...

  • Customer Service Call Center Agent

    5 days ago

    Lansing, Michigan, United States Municipal Collections of America In Full time

    Job OverviewMunicipal Collections of America In designs and implements revenue recovery programs for local courts, police departments, and government agencies. We manage state income setoff programs, vehicle registration restrictions, vehicular immobilization programs, and other programs requested by our clients.Key ResponsibilitiesHandle phone calls from...

  • Customer Relationship Executive

    20 hours ago

    East Lansing, Michigan, United States Jim Hanlin - State Farm Agent Full time

    Your Career PathAs an Account Manager at Jim Hanlin - State Farm Agent, you will have the opportunity to grow your career and make a meaningful impact in the lives of our customers. We are committed to providing ongoing training and development opportunities to help you achieve your goals.You will work closely with our experienced team to develop and...

  • Customer Service Representative

    1 week ago

    Lansing, United States Auto-Owners Insurance Full time

    A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility...

  • Remote Customer Service Representative

    3 days ago

    Lansing, United States Pearl Interactive Network Full time

    **Pearl Interactive Network is sourcing Remote Customer Service Representatives.** The **Customer Service Representative** will handle inquiries from members, providers, physicians, and internal and external clients related to pharmacy benefits. Agents will assist members in understanding and maximizing the use of their pharmacy distribution...

  • Customer Service Associate

    4 days ago

    East Lansing, Michigan, United States Conduent State & Local Solutions, Inc Full time

    Job DescriptionAs an Outbound Call Center Agent, you will work in a dynamic and fast-paced environment handling customer calls and delivering exceptional service. Your primary responsibilities include performing business support tasks using data, organizing and coordinating skills, and working in multiple programs simultaneously.You will be responsible for...

  • Remote Commission-Based Insurance Agent

    4 days ago

    Lansing, Michigan, United States SVF Inc. Full time

    About SVF Inc.SVF Inc. is a leading provider of innovative insurance solutions. We've been recognized as one of the fastest-growing companies on the Inc. 5000 list for six straight years and have received rave reviews from Forbes.We're passionate about empowering our employees to succeed and are committed to providing them with the tools and support they...

  • Front Desk Coordinator

    6 days ago

    Lansing, Michigan, United States Jennifer Blumer - State Farm Agent Full time

    Job OverviewA highly motivated and customer-focused individual is sought after by Jennifer Blumer - State Farm Agent to fill the role of Receptionist - State Farm Agent Team Member. This dynamic position involves delivering exceptional customer experiences, utilizing digital tools, and collaborating with a dynamic team.

  • Relationship Development Representative

    4 days ago

    Lansing, Michigan, United States Josh Orler - State Farm Agent Full time

    Career Opportunity:">Are you ready to embark on an exciting career in insurance sales? At Josh Orler - State Farm Agent, we're seeking a Relationship Development Representative to join our team of seasoned professionals. In this role, you'll have the chance to:">Work with a dynamic team that's passionate about delivering exceptional customer...

  • Dynamic Customer Service Professional

    5 days ago

    Lansing, Michigan, United States Conduent State & Local Solutions, Inc Full time

    Company OverviewConduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments. Our dedicated associates create exceptional outcomes for clients and the people who count on them. Salary & BenefitsThis full-time position comes with a competitive hourly rate of $16.50. You may also be eligible for a bonus or...