Customer Service Specialist

3 weeks ago

Aspen, Colorado, United States Sherwin-Williams Full time
Job Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Full-time at Store #707397, located at: 304 Aspen Airport Business Ctr, Aspen, CO 81611

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

•For Part Time roles:
This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/

•For Full Time roles:
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/

Responsibilities
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Qualifications

Minimum Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  • If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish
About Us

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show

What is the Process to get Started?

Step 1 - Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 - Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You'll be able to record and complete your video interview anytime, anywhere While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 - In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non-discriminatory factors considered in making compensation decisions including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

  • Customer Service Specialist

    2 days ago

    Aspen, Colorado, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Specialist

    3 days ago

    Aspen, Colorado, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Specialist

    4 weeks ago

    Aspen, Colorado, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Specialist

    1 week ago

    Aspen, Colorado, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Specialist

    4 days ago

    Aspen, Colorado, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Representative

    2 days ago

    Aspen, Colorado, United States Sherwin-Williams Full time

    About the RoleThis position plays a vital role in the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and offer personalized solutions. Responsibilities Provide exceptional customer service by assisting...

  • Customer Service Representative

    5 days ago

    Aspen, Colorado, United States City of Aspen Full time

    Customer Service Representative OpportunityWe are seeking a friendly and approachable individual to join our Golf Operations team as a Golf Pro Shop Specialist. In this role, you will provide exceptional customer service to golfers, visitors, and staff members, while supporting the day-to-day operations of our golf course.Key Responsibilities:Provide...

  • Customer Satisfaction Specialist

    3 days ago

    Aspen, Colorado, United States Sherwin-Williams Full time

    Join Our Team!We are seeking a highly motivated and results-driven Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service, processing sales transactions, and maintaining a positive and professional image of the company.Responsibilities:Provide excellent...

  • Customer Service Associate

    6 days ago

    Aspen, Colorado, United States City of Aspen Full time

    Job Description:The City of Aspen is seeking a skilled and enthusiastic individual to fill the role of Golf Pro Shop Specialist. As a member of our Recreation Department, you will have the opportunity to work in a fast-paced environment, interact with golfers, and contribute to the success of the Aspen Golf Course.About the Role:This is a regular full-time...

  • Customer Service Representative

    6 days ago

    Aspen, Colorado, United States City of Aspen Part time

    We are recruiting for a skilled and detail-oriented individual to join our team as a Guest Experience Specialist at the Aspen Recreation Center.About the PositionThis part-time role involves a variety of administrative and customer service duties, including greeting and assisting visitors, providing information to patrons, and supporting general operations...

  • Retail Customer Experience Specialist

    2 days ago

    Aspen, Colorado, United States Sherwin-Williams Full time

    Why Work with UsWe offer a dynamic work environment, competitive compensation, and opportunities for growth and development. Job SummaryThis role involves working as a Customer Service Specialist in one of our retail stores. You will interact with customers, process sales transactions, and maintain high levels of customer satisfaction. Main Responsibilities...

  • Customer Support Specialist

    3 days ago

    Aspen, Colorado, United States Sherwin-Williams Full time

    Join our team and play a crucial role in the success of our retail operations As a Customer Support Specialist, you'll collaborate with both wholesale and retail clients to understand their needs, answer questions about Sherwin-Williams products, and recommend tailored solutions. Your swift resolution of customer concerns will be key to ensuring maximum...

  • Beverage Service Specialist

    6 days ago

    Aspen, Colorado, United States Marriott International, Inc Full time

    Job Overview:The Beverage Service Specialist is responsible for delivering exceptional beverage service to guests in a fast-paced, upscale environment. This role requires strong communication skills, attention to detail, and the ability to work well under pressure.About the Role:We are seeking a highly motivated and organized individual to join our team as a...

  • Customer Service Representative

    7 days ago

    Aspen, Colorado, United States Sherwin-Williams Full time

    We are seeking a skilled Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our wholesale and retail customers. You will work closely with customers to determine their needs, answer their questions about Sherwin-Williams...

  • Customer Service Representative

    5 days ago

    Aspen, Colorado, United States City of Aspen Full time

    Job Description:We are seeking a highly customer-focused individual to fill the role of Customer Service Representative. As a member of our Parking Department, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.About the Role:Respond to citizen inquiries and...

  • Customer Service Representative

    5 days ago

    Aspen, Colorado, United States City of Aspen Part time

    The City of Aspen is seeking a highly motivated and customer-focused individual to join our team as a Guest Services Attendant.As a key member of the Aspen Recreation Center staff, you will be responsible for providing exceptional service to our patrons, responding to inquiries, and supporting the overall operations of the facility.This role requires a...

  • Customer Service Agent

    7 days ago

    Aspen, Colorado, United States St Moritz Lodge & Condominiums Full time

    We are seeking a highly skilled and experienced Customer Service Agent to join our team at St Moritz Lodge & Condominiums. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of exceptional.We are looking for someone with excellent...

  • Customer Service Specialist

    7 days ago

    Aspen, Colorado, United States Aspen Skiing Company Full time

    **About Us**At Aspen One, we are passionate about delivering exceptional customer experiences and building long-term relationships with our clients. Our team is dedicated to helping our customers achieve their goals and aspirations through personalized product knowledge and tailored solutions.Key Responsibilities:Develop and maintain strong relationships...

  • Customer Service Representative

    16 hours ago

    Aspen, Colorado, United States St Moritz Lodge & Condominiums Full time

    Do you want to be part of a dynamic team that provides exceptional customer experiences?We are seeking a talented Front Desk/Reservation Clerk to join our team at St Moritz Lodge & Condominiums. As a key member of our front office staff, you will be responsible for providing top-notch customer service, managing reservations, and ensuring that our guests feel...

  • Customer Service Representative

    3 weeks ago

    Aspen, Colorado, United States Alpine Banks of Colorado Full time

    "What's it about?..." Remember the time another person put your happiness and wellbeing first? They listened to you. They understood. And then, they did everything they could to help you to be happier and better off? That is what this job is all about: Caring About Others. And if it's one thing you know better than anyone else, it's your ability to "care"....