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Surgery Coordinator
2 months ago
Reports to:
Operations Manager/Administrator/Physician
POSITION SUMMARY:
This position is responsible for all aspects of scheduling surgery and other outpatient procedures for a patient including admissions. Performs some insurance verification and pre-certifications. It requires excellent communication skills with parents, managed care organizations, physicians, hospital surgery scheduling departments and outpatient surgery scheduling departments.
ESSENTIAL POSITION FUNCTIONS:
At the decision for surgery this employee will either meet with or call the parent to schedule a date for surgery and explain surgery protocols to them.
Will schedule in- patient admissions.
Will schedule outpatient procedures such as MRI, CT, or other testing required.
Prepares surgery information packets and mails surgery information to parent.
Answers all patient/parent questions regarding surgery or procedures to ensure compliance and patient satisfaction.
Notifies parent of insurance benefits, any amount due to PENTA prior to surgery date and collect money.
To maximize potential for reimbursement performs the following:
Verifies all surgeries and procedures with insurance plan.
Precertification for surgery and procedures if require
Maintains records of all verified surgeries and procedures to provide to reimbursement department.
Stays current with carrier requirements to ensure all are met in order to maximize our potential for reimbursement.
Ensures that appropriate procedure and diagnosis coding is utilized in the precertification and verification process and questions physicians to ensure accuracy and completeness of information.
Coordinates cases with other PENTA physicians and/or other surgeons outside of this practice.
SUPERVISORY DUTIES:
None
POSITION REQUIREMENTS:
High School education or G.E.D., or equivalent. Completion of a course as a medical assistant would be an advantage.
Previous experience in surgery scheduling is required.
Clinical and coding experience preferred.
Previous patient contact work in a medical practice is required.
Possesses a preference for dealing with people who are ill and need help.
Possesses the tact to deal effectively with patients, parents, physicians and other employees in the practice as well as insurance carriers and hospital personnel.
Possesses the ability to coordinate multiple tasks in detail.
Able to take the initiative and drive to take a project from its inception to a successful conclusion.
Has strong written and oral communication skills.
WORKING ENVIORNMENT:
Physical Demands:
Lifting Requirements:
Frequency of lifting 20-40 lbs., 0-15% of time.
Average percent of time during regular shift devoted to: standing, walking, bending and reaching.
Additional Physical Demands:
Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach above shoulder height
Ability to operate multi-line telephone system; computer keyboard.
Visual, Hearing, Dexterity and Mental Demands:
Vision: Adequate to perform the essential functions of the job such as read a computer terminal for long periods of time. Correctable to 20/20.
Hearing: Adequate to perform the essential functions of the job such as answering the phone and communicating with patients.
Speaking: Adequate to perform the essential functions of the job such as communicating via telephone or in person for the purposes of surgery scheduling and providing patient information.
Adequate to perform the essential functions of the job such as
Multi-tasks of accumulating data
Sorting papers
Stapling/operating office equipment
Documenting information
Dealing with angry patients/parents
Uncooperative insurance carriers
No problems with dealing with stressful situations in regard to physician demands vs. availability of surgery block time
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