PT Customer Lead

2 months ago

Millington, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 15738_external_USA-MD-Millington
Address: USA-MD-Millington-31810 River Rd
Store Code: Store 02117 Front End (7229634)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Salary range is between $15.00 - $22.50 Hrly

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Service Leader

    3 weeks ago

    Millington, Maryland, United States Food Lion Full time

    Job SummaryAs a PT Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End...

  • PT Customer Service Leader

    2 months ago

    Millington, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 204900_external_USA-MD-Millington Address: USA-MD-Millington-31810 River Rd Store Code: Store 02117 Front End (7229634) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Physical Therapist Clinic Director

    4 weeks ago

    Millington, Tennessee, United States PT & Me Full time

    Physical Therapist Clinical Director OpportunityWe are seeking a highly skilled and experienced Physical Therapist to lead our team as Clinical Director. As a key member of our leadership team, you will be responsible for overseeing the clinical operations of our physical therapy clinic, ensuring the delivery of high-quality patient care, and driving...

  • Physical Therapist Clinic Director

    1 month ago

    Millington, United States PT & Me Full time

    OverviewClinic Name: Memphis Physical Therapy Position: Physical Therapist Clinical Director Locations: Millington, Tennessee Employment Type: Full-Time Experience: 2+ Years Perk: $3,000 Sign-On Bonus At Memphis Physical Therapy, we're proud to offer excellent physical therapy in Tennessee. We're a vibrant and progressive clinic that values creativity,...

  • Solutions Engineer PT East

    6 days ago

    Millington, United States Buckman Full time

    Descrio Job Success Profile Solutions Engineer - PT East Paper Technologies Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions...

  • GIS Lead

    3 weeks ago

    Millington, United States MLGW Full time

    MLGW is the nation's largest three-service municipal utility, serving over 440,000 customers representing diverse backgrounds. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas, and water service. We provide a full range of customer-oriented services, including a...

  • Java Technical Lead

    3 weeks ago

    Millington, United States Nisum Full time

    Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto "Building Success Together," Nisum has grown to over 1,800 professionals across the...

  • Sporting Goods Department Lead

    3 weeks ago

    Millington, Tennessee, United States Dunham's Full time

    OverviewDunham's Sports, a leading sporting goods retailer, is seeking a highly motivated and experienced Team Coordinator to join our team. As a Team Coordinator, you will be responsible for the merchandising of specific departments and leading the store in sales for that area. This is a fantastic opportunity to work in a fast-paced and dynamic environment,...

  • Customer Service Associate

    3 weeks ago

    Millington, Tennessee, United States Ritter Communications Full time

    Customer Service Role OverviewRitter Communications seeks a skilled Customer Service Associate to provide exceptional support to our customers. As a key member of our team, you will be responsible for resolving service-related issues, answering inquiries, and ensuring a positive customer experience.Key Responsibilities:Assist customers with service-related...

  • Customer Service Liaison

    3 weeks ago

    Millington, Tennessee, United States American Systems Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at American Systems. As a Customer Service Representative, you will have the opportunity to assist our Military Sailors and their families with their customer service needs.Key Responsibilities:Provide exceptional customer service to...

  • Customer Service Representative

    3 weeks ago

    Millington, Tennessee, United States CoSolutions Full time

    Customer Service Representative Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CoSolutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and...

  • Customer Service Ambassador

    1 week ago

    Millington, Tennessee, United States Ollie's Bargain Outlet, Inc. Full time

    Company Overview: Ollie's Bargain Outlet, Inc. is a leading retailer offering a unique shopping experience with a wide range of products at discounted prices.Salary: $45,000 - $65,000 per year, depending on experience.Job Description: As a Customer Service Associate, you will be responsible for providing excellent customer service, answering customer...

  • Customer Service Representative

    4 weeks ago

    Millington, Tennessee, United States Advance Financial Full time

    Unlock Your Potential with Advance FinancialAre you looking for a career that offers better pay, benefits, and opportunities for growth? Look no further! As an Overnight Customer Service Representative with Advance Financial, you'll have the chance to provide world-class customer experiences and make a real difference in people's lives.What You'll Do:Assist...

  • Customer Service Representative

    2 weeks ago

    Millington, United States Jobot Full time

    Growing client in Memphis is looking to hire a hybrid Client Services Rep This Jobot Job is hosted by: Kyle Beard Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $23 - $24 per hour A bit about us: Our client is a leading importer and distributor of gift and home decorative accessories Why join us? Flexible...

  • Customer Service Representative

    1 month ago

    Millington, United States QC Holdings Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team This position will work at Store 4619 located at 8390 Highway 51 N Ste 102 Millington, TN 38053. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person We are looking for a team...

  • Customer Care Agent

    1 month ago

    Millington, United States Varsity Brands Full time

    VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE AND BAND For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team and performing arts. Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000 employees are...

  • Customer Care Agent

    4 weeks ago

    Millington, United States Varsity Brands Full time

    VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE AND BAND For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team and performing arts. Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000 employees are...

  • Customer Service Leader

    4 weeks ago

    Millington, Maryland, United States Food Lion Full time

    Job SummaryTo provide exceptional customer service and support to our customers, ensuring a positive shopping experience at Food Lion. As a Customer Service Leader, you will be responsible for maintaining high standards of customer service, assisting the Customer Service Manager, and ensuring the front end area of the store is clean and organized.Key...

  • Fitness Curriculum Design Project Lead

    2 weeks ago

    Millington, Tennessee, United States Ladgov Corporation Full time

    Job Title: Fitness Curriculum Design Project LeadJob Summary: Ladgov Corporation is seeking a highly skilled Fitness Curriculum Design Project Lead to oversee the development and implementation of fitness-related instructional materials and programs. As a key member of our team, you will be responsible for planning, coordinating, and executing projects to...

  • Lead PEGA Architect

    5 days ago

    Millington, United States Vlink Full time

    No Ohio state folks No H1B/H1b Transfer LinkedIN Mandatory Onsite role(No remote option) Pega LSA certification Mandatory Job Title: Lead PEGA Architect Job Location: Austin TX (Preferred), Memphis TN, St. Louis MO, or Morris Plains, NJ (Onsite) Positions: 2 Rate Guidance: $80/hr on c2c Candidate Constraints: Duration: Long Term of Layers: 0 Work...