Night Auditor- Dual Marriott-Long Island City

3 weeks ago

Long Island City, United States M&R Hotel Management Full time
Night Auditor

Location :

RESIDENCE INN BY MARRIOTT & SPRINGHILL SUITES BY MARRIOTT NEW YORK, LONG ISLAND CITY

38-39 9TH Street Long Island City, NY 11101

SUMMARY:

Process daily audit of the hotel's financial data. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.

RESPONSIBILITIES:
  • Verify each Front Desk shift's transactions. Process credit card transactions.
  • Post tax charges to all guest folios
  • Finalize transactions completed during the day.
  • Create and/or print required reports.
  • File or transmit reports as directed.
  • Verify and prepare registration cards for arriving guests
  • Prepare folios for departing guests.
  • Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
  • Take, modify and cancel guest reservations.
  • Verify, balance and review hotel suite availability.
  • Check in/out guests. Perform "express checkout" duties. Verify departure dates and offer to make future reservations.
  • Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.
  • Administer guest payment policies.
  • Responsible for shift cash transactions.
  • Responsible for maintaining hotel key security system. Administer guest safe deposit boxes.
  • Responsible for knowing hotel emergency procedures.
  • Coordinate with other departments to fulfill guest special requests.
  • Communicate facilities and services to guests at check-in.
  • Answer guest questions regarding local area facilities.
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook
  • Perform other duties as assigned by management, of which employee is capable of performing

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