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Rewards Customer Service Representative

2 months ago

Orlando, United States RemX Full time
  • Title: Rewards Customer Service Rep
  • Employment Type: Contract with potential to go perm (End Date 2/28/25)
  • Location: Onsite in Alpharetta, GA 30005 (Must live within 30 miles)
  • Salary: $18.50 an hour (No Shift or Language Differential)
  • Start Date: 11/6/24 (Wednesday)
  • Schedule: Various schedules available once onboarding is completed, all schedules work 1 weekend day and have the other off.
  • Training: 6 Weeks | M - F 8:00 AM - 6:00 PM - 40 hour shift between those hours
Summary:

This position is for a Customer Service Representative related to either travel or non-travel rewards programs. Both will handle general and account questions for their programs, non-travel will also assist with order placements, shipping and return questions, while travel will help convert points to travel rewards like airline tickets, hotel stays, or car rentals.

Responsibilities:
  • Assist customers with navigating the customer website/portal, viewing and using their reward points
  • Assist customers experiencing issues with points redemption, etc.
  • Inbound calls from customers looking to for assistance with general account information and tasks
  • Assist customers with changes and cancelling reservations
Requirements:
  • High School Diploma or GED REQUIRED
  • 1+ year of experience in call center REQUIRED
  • Bilingual Spanish/English is highly preferred
  • An articulate demeanor and friendly personality are necessary
If interested in job please email resume to me @ meagan.paul@remx.com

Requirements:
  • High School Diploma or GED REQUIRED
  • 1+ year of experience in call center REQUIRED
  • Bilingual Spanish/English is highly preferred
  • An articulate demeanor and friendly personality are necessary