Information Technology Support Analyst

3 weeks ago


Oregon, United States Lexicon Solutions Full time

IT Service Desk Analyst (Contract-to-Hire) SE Portland, OR ???? Hybrid | 4 days onsite | $33$37/hr + benefits Must be currently located in the greater Portland, Oregon area. Our client is seeking a motivated IT Service Desk Analyst to join our growing technology team. This 6?month contract offers the opportunity to transition into a full?time role (estimated $65K$82K DOE) with one of Oregons most respected public transportation agencies. Were looking for candidates with 35 years of Service Desk experience (Tier 12 level) who are passionate about delivering excellent customer support and improving IT processes. What Youll Do Provide front?line and walk?up IT support, triaging tickets via Jira, phone, and email Troubleshoot software, hardware, and account issues; elevate when needed Handle password resets, MFA support, AD group management, and access permissions Issue replacement devices (laptops, tablets, phones) and maintain ticket quality Follow Service Desk SOPs and contribute to process improvement initiatives What Were Looking For Strong troubleshooting skills across Microsoft environments (M365, AD) Experience supporting diverse end users with empathy and clear communication Proactive mindsetable to identify trends and recommend improvements Familiarity with Jira Service Management or similar tools Why should you consider this role? Our Service Desk is only two years old and evolving fastyoull play a key role in shaping its future. This is a great opportunity for someone ready to grow within a collaborative, service?driven IT team supporting one of Portlands essential public systems. Base pay range $30.00/hr - $37.00/hr Seniority level Mid?Senior level Employment type Full?time Job function Information Technology Industries Government Administration and Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr



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