Customer Service Representative

5 days ago

Dallas, United States Enterprise Holdings Full time

Overview:

Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Customer Service Representative (CXR) at the Dallas Love Field Airport (DAL). This position pays $15.77 / hour and is located onsite at the DAL Airport at 7366 Cedar Springs Road Dallas, TX 75235.

We offer:

  • Consistent full time 40 hour per week schedule
  • Paid time off
  • Employee discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and Development
  • NO airport clearance required

Available Schedule:

  • Thursday 4:00pm-12:00am
  • Friday 4:00pm-12:00am
  • Saturday 4:00pm-12:00am
  • Sunday 4:00pm-12:00am
  • Monday 4:00pm-12:00am
  • Tuesday OFF
  • Wednesday OFF

(Shift end time is subject to change, based off when the last flight lands at DAL)

The Customer Service Representative (CXR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Responsibilities:
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
  • Must have a valid drivers license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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