Front Office Supervisor

3 weeks ago

New Bedford, United States Waterford Group Full time

ABOUT US At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Come for a JOB, stay for a CAREER. Front Office

Supervisor

Overview: Our hotel is looking for a Front Desk Supervisor to primarily supervise the front desk team and ensure smooth operations to generate excellent guest interaction and satisfaction scores. Responds to guests by providing professional and timely information and services. You will ensure that hotel charges are processed accurately to the guest’s accounts, invoices and bills are verified. Responsibilities

include

:

Always ensure excellent customer service.

Supervise daily shifts process ensuring all team members adhere to the standard operating procedures.

Training of employees to resolve issues or problems in a professional and accurate manner.

Allocate rooms of expected arrivals after checking guest preference.

Working the desk to ensure professional and friendly check ins and check outs.

Act as a link between guests and hotel management.

Implement procedures to improve service to attract new customers.

Job Requirements:

If you are interested in kickstarting your career in the hotel industry and

have

the following

skills,

we would love to speak with you:

A

keen eye for detail, time management and great customer service skills

.

Supervising experience is preferred but not necessary.

P

leasant and

friendly

demeanor.

Able to work as a team and

independently.

Flexible working hours.

Ability to work with little or no supervision while meeting high-performance standards.

Physical mobility and stamina.

Must be able to pass a background check

Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health

Insurance is available

on the

first of the month after hire



We value the health and wellness of you and your family.

Full time associates

can

enroll in medical, dental and vision coverage

and p

art-time associates averaging 17.5 hours a week

can

enroll in

dental and vision coverage

.

Everyone’s needs a

re

different and there is something for everyone

with

numerous

s

upplemental

i

nsurance

s to

choose from

.

We know that life gets in the

way,

and

YOU

deserve

to recharge.

Full-time associates receive paid time off within the first 90 days of employment

. We

also

offer paid holidays for eligible associates

. If you

stick with us

for

five years or more

,

enjoy

paid days off for

your

Birthday and Employment Anniversary

date

EXCITING

EXTRAS

On Demand Pay-

Why wait for pay day – get your pay when you need it24/7.

Pet Insurance-

We cover the whole family, and all associates are eligible for discounted pet insurance.

Hotel

D

iscounts- It’s one of the biggest industry perks.

Shoes for Crew

s- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Waterford Hotel Group

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