![OU Health](https://media.trabajo.org/img/noimg.jpg)
Tech Analyst II
1 month ago
Position Title:
Tech Analyst II
Department:
Information Systems
Job Description:
General Description:
The Technical Analyst II implements and supports facility desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported in Service Now. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on IT staff rotation. The Technical Analyst II recommends, adheres to and supports OU Health IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Installs and repairs facility IT equipment and software per OU Health IT standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products.
Responds to and resolves inquiries and requests for assistance with facility computer systems, and provides a superior customer support experience for facility users.
Analyzes and provides hands-on support for Tier 1 and Tier 2 requests, including simple, moderate, and complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.
Logs and tracks problems; reviews problem tracking databases
Performs facility-based moves, adds, and changes (MACs), as needed
Maintains documentation for each incident or request, assists entry-level Technical Analysts in resolving of incidents and requests, and escalates the most complex problems to the next level of support per documented procedures
Provides 24x7 on-call support based on IT staff rotation, and carries a pager as warranted
Aids and trains users on facility technology. Assists in preparing training materials.
Performs preventative maintenance
Recommends process changes that improve the implementation, maintenance and support of IT desktop equipment and software
Effectively works with customers, Service Desk and Technical Services personnel
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Adheres to and supports OU Health IT standards, policies and procedures
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
General Responsibilities:
Performs other duties as assigned
Minimum Qualifications :
Education:
None required. Bachelor's degree in information systems or healthcare related field is preferred
Experience:
2 or more years of IT support experience required
OR equivalent combination of education and experience.
License(s)/Certification(s)/Registration(s) Required:
None required. Basic certification in A+ and Microsoft Products is preferred;
Knowledge, Skills and Abilities:
Manages and prioritizes workload
Demonstrates ability to multi-task; Possesses strong analytical skills
Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Possesses proficiency in MS Office applications and ability to troubleshoot and resolve user issues.
Proficiency with PC-based equipment and cabling
Must be able to drive to assigned sites to complete work
Current OU Health Employees - Please click
HERE
to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
#J-18808-Ljbffr
We have other current jobs related to this field that you can find below
-
Financial Analyst II
1 month ago
Oklahoma City, United States INTEGRIS Health Full timeJob Description INTEGRIS Health, Oklahoma’s largest not-for-profit health system has a great opportunity for a Financial Analyst II in Oklahoma City, OK. In this position, you’ll be a part of our Financial Planning & Analysis team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering...
-
Sr Analyst/Analyst II
4 weeks ago
Oklahoma City, Oklahoma, United States WindStream Communications Full timeSr Analyst/Analyst II - ProcurementSugar Hill, GA, USA ● United StatesReq #1476Monday, July 22, 2024Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. As Kinetic, Windstream offers bundled services,...
-
IT Systems Analyst II
3 weeks ago
Oklahoma City, United States Paycom Payroll Llc Full timeThe IT Systems Analyst II analyzes, designs, supports, and documents computer information systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance, and troubleshooting. This...
-
IT Systems Analyst II
3 weeks ago
Oklahoma City, United States Paycom Payroll Llc Full timeThe IT Systems Analyst II analyzes, designs, supports, and documents computer information systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance, and troubleshooting. This...
-
IT Systems Analyst II
3 weeks ago
Oklahoma City, United States Paycom Payroll Llc Full timeThe IT Systems Analyst II analyzes, designs, supports, and documents computer information systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance, and troubleshooting. This...
-
IT Systems Analyst II
1 week ago
Oklahoma City, United States PAYCOM PAYROLL LLC Full timeThe IT Systems Analyst II analyzes, designs, supports, and documents computer information systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance, and troubleshooting. This...
-
Senior Epic Analyst II
3 days ago
Carson City, United States Vaco Full timeVaco Senior Epic Analyst II - Carson City, Nevada Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, Virtual Care, and Cybersecurity services. Its award-winning industry experts deliver Consulting, Managed Services, and Talent...
-
Grant Analyst II – IS
2 months ago
Oklahoma County, United States The State of Oklahoma Full timeJob Posting TitleGrant Analyst II – ISAgency090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory OrganizationGMOJob Posting End Date (Continuous if Blank)Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment End Date (Continuous if Blank)Full/Part-TimeFull timeJob...
-
IT Systems Analyst II
1 month ago
Oklahoma City, United States PAYCOM PAYROLL LLC Full timeJob Description The IT Systems Analyst II analyzes, designs, supports, and documents computer information systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance, and...
-
Maintenance Tech II
2 weeks ago
Jefferson City, United States JEFFERSON CITY HOUSING AUTHORITY Full timeMaintenance Tech II Jefferson City Housing Authority is seeking a full time Maintenance Tech II. $13-$16/hour based on experience, benefits applicable after trial period. Work associated with the job includes performing a variety of maintenance repair assignments depending upon seasonal and workload demands. Must possess sufficient strength and agility to...
-
Analyst II, Regulatory Medical Writing
2 weeks ago
Oklahoma City, Oklahoma, United States J&J Family of Companies Full timeAnalyst II, Regulatory Medical Writing - Oncology W Description We are recruiting for an Analyst II - Oncology to join the Regulatory Medical Writing team to support our [Insert TA] therapeutic area. This position is open globally and may be located in North America (eg, Spring House, PA, Raritan, NJ, Titusville, NJ, or Canada), Europe (eg, United Kingdom,...
-
IT Systems Analyst II
2 weeks ago
Oklahoma City, OK, United States Paycom Payroll Llc Full timeThe IT Systems Analyst II analyzes, designs, supports, and documents computer information systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance, and troubleshooting. This...
-
IT Systems Analyst II
2 weeks ago
Oklahoma City, OK, United States Paycom Payroll Llc Full timeThe IT Systems Analyst II analyzes, designs, supports, and documents computer information systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance, and troubleshooting. This...
-
Analyst Manager
2 weeks ago
Oklahoma City, United States Agile Tech Labs Full timeJob Title: Analyst Manager Job Location: (Hybrid) Bedford, MA Job Type: Full Time Job Description Oversee the day-to-day operations of the Integration Analysts. Oversee new client implementations and migrations. Understand and document existing interfaces capturing the interface workflow and technical details. Create and/or modify existing...
-
IT Systems Analyst II
2 weeks ago
Oklahoma City, OK, United States Paycom Payroll Llc Full timeThe IT Systems Analyst II analyzes, designs, supports, and documents computer information systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance, and troubleshooting. This...
-
IT Systems Analyst II
2 weeks ago
Oklahoma City, OK, United States Paycom Payroll Llc Full timeThe IT Systems Analyst II analyzes, designs, supports, and documents computer information systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance, and troubleshooting. This...
-
Surgical Tech II or Surgical Tech First Assist
3 months ago
Oklahoma City, United States Healthcare Partners Investments Full timeDescription$5,000 Sign on Bonus Available for Full Time Surgical Tech Positions!!Position Summary: Under the general supervision, the Surgical Tech II performs the scrub role and maintains a safe sterile environment which includes preparing, passing, holding, inserting, removing, cleaning and assembly of instruments, equipment and supplies; counting sponges,...
-
Business Analyst II
4 weeks ago
Carson City, United States Link Technologies Full timeJOB-7009 Business Analyst II Carson City, NV Contract Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking an Business Analyst II to join our team. REQUIREMENTS Proficient experience using MS Office, Visio, and Outlook. Possesses a strong understanding and ability to draw process maps. Documented...
-
Management Analyst II
1 month ago
Carson City, United States CDC Foundation Full timeThe CDC Foundation helps the Centers for Disease Control and Prevention (CDC) save and improve lives by unleashing the power of collaboration between CDC, philanthropies, corporations, organizations and individuals to protect the health, safety and security of America and the world. The CDC Foundation is the go-to nonprofit authorized by Congress to mobilize...
-
FinTech Analyst II
2 months ago
Jersey City, United States Tek Experts Full timeOverview: Were looking for a Fintech Analyst II team member to serve as first point of contact for customer queries and issues. You will gather information from our technical teams and communicate findings and resolutions directly to the customer via phone, email, and chat. This role shares knowledge and collaboration with colleagues to continuously improve...