Field Service Engineer

4 weeks ago

New Hudson, United States Fives Full time

(21-00042)Fives DTS is looking for a Field Service Engineer in the New Hudson, MI area.What You Will Be Doing: Installing automation systems at customer locations, provide customer support with on-site maintenance, troubleshooting, and repair servicesJob Description: Report to the General Manager of Service and Aftermarket for project assignments and to report on daily activity progress and responsibilities Work closely with the engineering department and build department in machine de-bug, validation and commission Consult with the Service Department General Manager, Engineering, and customers to define the scope of projects Test and debug automation and electrical systems prior to shipment to customer sites Coordinate and perform the installation, startup, validation, and commissioning of systems at customer facilities Perform preventive and corrective maintenance on installed equipment Review drawings, schematics, manuals, and other pertinent information to determine the best solution and proper tools for system set up or problem resolution Provide formal classroom and on-the-job training and mentoring to junior Field Service Engineers and customers Keep accurate service call records. Prepare service/warranty and other reports for customers and internal distribution in a timely manner Coordinate with the Documentation Department on a timely basis to ensure that all drawings, manuals, sequence of operation, and PLC and HMI programs are kept current and correct Ensure that all field operation work and /or upgrade documentation is updated on the network, in the correct project file location(s) Assist in the quotation and technical sales support of control system field service solutions Between field service assignments: assist engineers with projects, perform product testing, and attend project kick off and lessons learned meetings with Engineering, Sales, and customersQualifications: 3-6 years' experience in control systems engineering preferred At least 2 years' experience in a technical, customer focused, field service position Have a firm understanding of motion control systems (e.g., robotics, motion control systems, and motion control programming and/or design). Excellent customer focus and strong attention to detail. Strong analytical, problem solving, and troubleshooting skills Excellent verbal and written communications skills Excellent interpersonal, organizational, and time management skills Proficient with standard electronic test equipment Proficient in the latest automation PLC products to include Siemens, Mitsubishi, Allen Bradley etc. Proficient with Microsoft Office Suite The ability to read electrical schematics, controls prints, and mechanical drawings Able to effectively deal with customer complaintsEducation: B.S. Degree in Electrical Engineering or equivalent work experienceBenefits: Hired employees will receive great benefits along with an extremely competitive compensation package. Benefits will include health, dental, life, and short-term & long-term disability. Other perks include vision insurance, a 401K with company match, paid time off for vacation and sick days, and more.

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