Marketing Operations Specialist, Principal

4 weeks ago


Long Beach, United States Blue Cross Blue Shield companies Full time

Your Role The Communication Governance Provider Directory team is responsible for delivering Provider Directories to Blue Shield of California members in a timely and accurate manner. The Marketing Operations Principal, Communication Governance will report to the Senior Manager Implementation and Quality. In this role you will oversee and maintain the end-to-end development and delivery of Provider Directories ensuring 100% compliance, high-quality execution and on time delivery . Your Work In this role, you will: * Oversee and maintain the end-to-end development and delivery of Provider Directories ensuring 100% compliance, high-quality execution and on time delivery * Assess and resolve impacts of strategic projects and compliance changes on Provider Directories * Manage external vendor partners supporting the creation and execution of Provider Directories * Develop quality assurance plans and support the Quality Assurance team as necessary * Manage development of presentations and speaking points for presentations and meetings * Facilitate meetings and training across the organization to ensure processes awareness. * Solve complex problems, using analytical thinking to identify root causes and participates in cross functional teams to create solutions to systemic problems * Proactively identify process improvements and implement solutions that gain efficiencies for the department (increased productivity, reduction in cost, error free) * Support enterprise-wide innovation initiatives during concept definition, analysis and scoping, implementation, evaluation & scaling phase

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