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Marketing Operations Specialist, Principal
4 weeks ago
Your Role
The Communication Governance Provider Directory team is responsible for delivering Provider Directories to Blue Shield of California members in a timely and accurate manner. The Marketing Operations Principal, Communication Governance will report to the Senior Manager Implementation and Quality. In this role you will oversee and maintain the end-to-end development and delivery of Provider Directories ensuring 100% compliance, high-quality execution and on time delivery .
Your Work
In this role, you will:
* Oversee and maintain the end-to-end development and delivery of Provider Directories ensuring 100% compliance, high-quality execution and on time delivery
* Assess and resolve impacts of strategic projects and compliance changes on Provider Directories
* Manage external vendor partners supporting the creation and execution of Provider Directories
* Develop quality assurance plans and support the Quality Assurance team as necessary
* Manage development of presentations and speaking points for presentations and meetings
* Facilitate meetings and training across the organization to ensure processes awareness.
* Solve complex problems, using analytical thinking to identify root causes and participates in cross functional teams to create solutions to systemic problems
* Proactively identify process improvements and implement solutions that gain efficiencies for the department (increased productivity, reduction in cost, error free)
* Support enterprise-wide innovation initiatives during concept definition, analysis and scoping, implementation, evaluation & scaling phase
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