Room Attendant

2 weeks ago


Walkersville, United States West Virginia Employer Full time

Carries out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Follows safety procedures to ensure a safe working environment. Follows all cleaning and sanitizing procedures, including those outlined in the Housekeeping Rooms Checklist Revised May 5, 2020, wear approved Personal Protective Equipment and dispose of it in the designated trash container. Knocks and announces self before entering room; returns later if rooms are occupied. Thoroughly cleans the assigned number of guest Rooms efficiently on a daily basis. Must be able to clean all assigned rooms per eight-hour shift. Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements. Neatly makes beds and stocks towels, washcloths, and hand towels according to policies. Cleans tubs, floors, walls, and vanity and disinfects bathroom and kitchenette or coffee-preparation areas according to resort polices. Wipes surfaces in room and cleans mirrors. Vacuums floors and removes trash. Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided resort checklist and policy. Ensures room meets hotel standards with a final walkaround. Takes found items to designated lost and found area if guest has checked out. Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed. Completes maintenance request forms for all items in disrepair or damaged. Reports all missing items and lost and found items immediately. Alerts Housekeeping Manager and/or Supervisor of any suspicious people or activity in any guest areas. Reads department message board before the start of every shift. Keeps Maids closet and laundry cart stocked, clean and organized. Maintains uniform and grooming standards as outlined in employee handbook. Maintains scheduling flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 days a week). Works flexible hours (including, evenings, weekends, holidays and extended 8-hour days). Performs other related duties as assigned. LAST STATEMENT: Provides assistance in other job classification as determined necessary by immediate superior.



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