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CUSTOMER SERVICE
1 month ago
WHY WORK WITH US?
- Hands-on training from day 1
- Continuous career development, coaching and mentorship
- A fun and ambitious team environment
- Team activities and events
- Paid travel opportunities
We are currently hiring a Customer Service & Community Outreach Representative to join our Santa Maria office immediately. Our client is an exclusive internet provider in the Southern California area, and has asked us to represent them in the local area. To meet the requirements of our newest contract, we are expanding our community and customer outreach team immediately. The main objective of the Customer Service & Community Outreach Representative is to qualify and enroll potential customers and assist them through the process.
Responsibilities of the Customer Service & Community Outreach Representative:
- Engage prospective and current customers in the local community, educate them about our clients services and any promotional discounts available to them, and assist them through the enrollment and installation process
- Answer customer questions and provide solutions tailored to their needs
- Travel throughout assigned territory to meet with potential customers
- Collaborate with fellow team members to learn best practices and develop streamlined outreach and marketing methods
- Deliver an exceptional customer experience throughout the entire process, as well as continuing to offer support even after enrolled in the program
- Actively contribute to a positive, engaging work environment by collaborating and maintaining professional, friendly relationships across all teams and departments
