Information Technology Support Specialist

2 weeks ago

Eden Prairie, United States Foss NA Full time

At FOSS, we are driven by a strong sense of purpose, and we hope you are too. A fast-growing world population means that the global food production will have to increase by 60% by 2050 to meet demand. We want to come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste. If that sounds like something you would like to get out of bed for every Monday morning, then read on.

The IT Support Specialist provides technical support for the company's IT systems to FOSS employees by handling requests from end users on-site and remotely, in accordance with user needs. Handles requests according to internal procedures and defined completion deadlines. Also implements new organizational and technological solutions aimed at improving the organization's efficiency and security.

Key tasks and responsibilities related to the business area and service provided:

  • Support for users regarding hardware, software, and network issues using tools such as the ticketing system, phone, Skype, Teams, and email.
  • Registering and resolving incidents and service requests in the ticketing system.
  • Analyzing, classifying, and resolving incidents and service requests registered by users in accordance with established procedures, processes, and SLAs.
  • Configuring and installing computers and applications,
  • Remotely administering systems and services such as Office 365, Exchange, SharePoint, Active Directory, etc.
  • Close cooperation with higher levels of support.
  • Onsite support.
  • Active participation in monitoring the correctness of IT infrastructure functioning in FOSS.
  • Creating documentation.
  • Ongoing contact with IT service providers.
  • Performing tasks in accordance with international IT service standards such as ITIL, ISO 27001, etc.

Key competencies, skills, and expected Attitudes required for the proper performance of tasks:

  • Very good knowledge of English in speech and writing.
  • Knowledge of Active Directory service.
  • Knowledge of Windows, Office365, SharePoint, Windows Server, etc.
  • Basic network knowledge.
  • Ability to diagnose user problems.
  • Professional communication with users and vendors.
  • Comprehensive approach to reported problems.
  • Ensuring a high level of ticket handling and user satisfaction.
  • Punctuality and taking responsibility for the assigned tasks.
  • Close teamwork within the team and between other departments.
  • Helping to maintain a high level of IT security in the department.
  • Ensuring compliance with company values and quality standards.

FOSS

Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change.

FOSS helps the worlds 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and were doing so as global market leader in our field improving food quality, minimizing food waste, ensuring food safety, and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.

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