Patient Intake Representative
4 weeks ago
Location: Worcester MA
Duration: 3 months with Possible Extension
Description:
Summary:
The main function of a patient access representative is to act as the liaison between the organization and the customer/patient.
They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.
Job Responsibilities:
- Act as liaison between client, the customer base, and patients.
- Schedule patient appointments and greet patients upon appointment arrival.
- Ensure a welcoming environment for all patients and visitors.
- Assist patients with registration and check in procedures.
- Data entry of patient demographics and billing information.
- Verification of insurance coverage and collect/post payments to patient accounts.
- Collect and prepare specimens for testing and analysis when needed.
- Call physician offices to confirm the accuracy of test orders.
- Monitor and log patient wait times on a regular basis.
- Notify the supervisor of any patient issues in a timely manner.
- Promote and provide information about client patient services.
- Manage office supplies to ensure proper inventory levels.
- Perform administrative and clerical duties as necessary.
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
- You will be on your feet all day.
Skills:
- Knowledge of Microsoft Office.
- Strong verbal and written communication.
- Courteous with strong customer service orientation.
- Understanding of medical terminology used in clinical settings.
Requirements:
- Highschool diploma or equivalent experience.
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
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