Front Desk Rep, Physical Therapy
4 weeks ago
EDUCATION, KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
Education: High school diploma or equivalent required
Experience: 1 year administration or customer service experience required, in a medical environment is preferred
Skills: Excellent verbal, written, and electronic communication skills, very proficient with computers, and an ability to work in a fast-paced environment are required.
Daily Responsibilities:
Our front desk staff in the physical therapy department works in a fast-paced, very busy environment. They are often required to multi-task by answering phones, checking in patients and communicating with therapists, all while providing excellent customer service and being detailed oriented to ensure accuracy of information. We utilize Epic EMR for scheduling and checking in patients. Our staff must be excellent with computers and consistently following multi-step commands in order to appropriately check in, schedule and manage patient's charts.
Duties include:
- Greets patients in a prompt, friendly and helpful manner
- Schedules appointments by computer, makes future appointments
- Maintains the daily schedule, dynamically filling opening due to same day cancellations
- Collects co-payments and other payments from patients
- Maintains and updates current patient information, including insurance information, being very detailed oriented.
- Oversees waiting area, coordinates patient flow, reports problems
- Answers incoming phone calls to assist patients with their appointments or transfer them appropriately
- Working FULL TIME, M-F, 40 hours per week
A successful candidate will have a professional demeanor, including:
- Assumes accountability and responsibility for his/her own work performance
- Maintains a consistent work schedule, being on time and without frequent absences.
- Demonstrates flexibility in new situations
- Handles emergencies in a calm and competent manner.
- Accepts constructive criticism and benefits from the same
- Demonstrates a willingness to perform additional tasks and gives assistance when necessary
- Performs other duties as assigned by administration
- Adheres to operating dress code; neat personal appearance.
- Maintains good rapport with fellow employees and providers
- Performs his/her duties in a professional and pleasant manner
- Promotes positive customer relations for the clinic:
- Maintains good rapport with patients, visitors, therapists, and vendors
- Provides excellent customer service to patients and family members at all times
- Able to multitask in a fast-paced environment
- Ability to prioritize tasks and focus on task completion
- Demonstrate an attention to detail and perform tasks accurately based on given processes and protocols
Behaviors Dedicated - Devoted to a task or purpose with loyalty or integrity
Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
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