Customer Service Representative

5 months ago

San Jose, United States Heilind Electronics Full time
Job Description

JOB SUMMARY

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides back up support for the sales team on customer needs and helps to grow sales with certain accounts.

A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace. You are a focal point for great customer service for our branches as you collaborate with the inside team to build solid relationships with our people, customers, and suppliers. Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch's customers are continually delighted with the Heilind experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.

  1. Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate document the role you will play in the success toward meeting or exceeding these objectives.
  2. Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel.
  3. Within the first 90 days, you will need to learn the Heilind CRM system and resourcesworking knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time.
  4. Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch.
  5. Within the first 6 months, you will need to provide one process improvement idea related to your position.
  6. Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams.


#LI-hybrid

Requirements

EDUCATION/EXPERIENCE:

A Customer Service Representative for Heilind needs to have an associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience.

SKILLS AND REQUIREMENTS:

  • To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
  • Must be able to report to assigned office location during scheduled in-office workdays.
  • Excellent interpersonal and communication skills.
  • Advanced knowledge of Excel, Outlook, and Word.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Excellent phone etiquette.
  • Strong organization and ability to multi-task.
PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

WORKING CONDITIONS:

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

Compliance Statement

If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee.

Benefits

Heilindoffers a comprehensive benefits package to all full time, regular employees located in the United States which include:
  • Comprehensive medical, dental and vision
  • Vacation, sick time and holidays
  • Accident, life, disability and critical illness insurance
  • 401k retirement program with match
  • Wellness programs
  • Tuition reimbursement
  • Referral bonuses
  • Employee discount program
  • Pet insurance
  • And the day off for your birthday

  • Customer Service Representative

    2 weeks ago

    San Jose, California, United States Connecticut Water Service Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Connecticut Water Service. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle customer inquiries and resolve issues in...

  • Customer Service Representative

    4 months ago

    San Jose, United States Pool Full time

    The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptio Customer Service Representative, Customer Service, Representative, Sales, Business Partner, Retail

  • Customer Service Representative

    3 months ago

    San Jose, United States Medical Professionals Full time

    We are looking for an upbeat, dynamic, and friendly Customer Service Representative to join us. This rewarding position will maximize your strengths and skills while helping others live healthier, longer lives. This position is a great opportunity fo Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    2 weeks ago

    San Jose, United States Saturn Machine Works Full time

    Saturn Machine Works, a leader in precision manufacturing and service since 1965, is seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring that their needs are met with professionalism and care. You'll facilitate smooth communications between customers and...

  • Customer Service Representative

    1 month ago

    San Jose, United States Waste Connections Full time

    Waste Connections - 1333 Oakland Road [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to receive...

  • Customer Service Representative

    1 month ago

    San Jose, United States Vulcan Materials Full time

    Respond to Customer Inquiries. Interact with customers on the phone and satisfy their requests for building products. When appropriate, ensure customers are aware of the value added products we offer. Input and Update Building Product Orders. Input o Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    1 month ago

    San Jose, California, United States Connecticut Water Full time

    Job Title: Customer Service Representative TEMPWe are seeking a highly skilled and customer-focused Customer Service Representative TEMP to join our team at San Jose Water Company.Job Summary:The Customer Service Representative TEMP will be responsible for providing exceptional customer service to our customers, handling customer inquiries, and resolving...

  • Customer Service Representative

    7 days ago

    San Jose, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring that their needs are met and exceeded.Key...

  • Customer Service Representative

    2 months ago

    San Jose, California, United States San Jose Water Company Full time

    {"title": "Customer Service Representative", "description": "Job SummarySan Jose Water Company is seeking a Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, handling customer inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    1 month ago

    San Jose, California, United States Domino's Franchise Full time

    Customer Service RepresentativeDomino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, working well under pressure, and demonstrating a sense of urgency in a fast-paced...

  • Customer Service Representative

    3 weeks ago

    San Jose, California, United States San Jose Water Company Full time

    Job Title: Customer Service Representative TEMPAt San Jose Water Company, we are seeking a talented and driven Customer Service Representative TEMP to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Review and handle customer accounts,...

  • Customer Service Representative

    2 weeks ago

    San Jose, California, United States Domino's Franchise Full time

    Customer Service RepresentativeAt Domino's Franchise, we're looking for a skilled Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service skills, working well under pressure, and maintaining a sense of urgency to deliver high-quality results in a fast-paced...

  • Customer Service Representative

    4 weeks ago

    San Diego, California, United States Service Champions Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Service Champions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    2 weeks ago

    San Jose, California, United States R&D Transportation Services Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at R&D Transportation Services, Inc. in San Jose, CA.Job SummaryThe Customer Service Representative will be responsible for responding to participant concerns, inquiries, and reports problems to supervisor or other...

  • Customer Service Representative

    4 weeks ago

    San Jose, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 1027 The Alameda, San Jose, California 95126 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    7 days ago

    San Jose, California, United States Connecticut Water Full time

    Customer Service RepresentativeAt San Jose Water Company, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Review and handle customer...

  • Customer Service Representative

    2 weeks ago

    San Jose, California, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive experience for our customers. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment. You will also be responsible for ensuring that orders are accurate and delivered to...

  • Customer Service Representative

    4 weeks ago

    San Jose, California, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Customer Service Representative

    2 weeks ago

    San Jose, California, United States Domino's Franchise Full time

    Customer Service RepresentativeDomino's Franchise is seeking a highly skilled Customer Service Representative to join our team in San Jose, CA. As a key member of our team, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Provide excellent customer service to ensure customer satisfaction and...

  • Customer Service Representative

    1 month ago

    San Jose, California, United States Domino's Franchise Full time

    Customer Service RepresentativeJoin Domino's Franchise as a Customer Service Representative and be part of a dynamic team that delivers exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch customer service, resolving issues efficiently, and ensuring customer satisfaction.Key Responsibilities:Provide...