Field Service Technician
3 weeks ago
The purpose of the Field Service Tech is to ensure effective and efficient use of departmental resources to achieve budget targets in a high quality and safe manner that exceeds customer satisfaction.
Essential Duties and Responsibilities:
- Manage incoming parts orders to ensure quality and deliver expectations are met.
- Manage incoming questions and request for support from our customers to ensure answers/actions meet the needs of our customers.
- Maintain knowledge of product and field service.
- Improves workflow by monitoring steps of the process; reducing processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; initiating and fostering a spirit of cooperation within and between departments.
- Completes work plan for each assigned task in timely & quality-oriented manner.
- Maintains high quality levels by establishing, revising, and enforcing organization standards.
- Provides excellent customer support by answering questions and responding to requests in an efficient and timely manner.
- Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary. Implements change.
- Maintains safe and clean work environment by demonstrating an understanding of all control points, equipment, and resources, exceeding compliance with established policies and procedures.
- Resolves Customer problems by analyzing data; investigating issues; identifying solutions; recommending action.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Prefer BS, Business management, engineering, other combinations of education and experience will be considered.
- 5 years' progressive experience in an Engineer to Order environment.
- Excellent Leadership Skills.
- Must be proficient in Microsoft Office, especially EXCEL.
- ERP system experience, preferably SAP.
- Subject matter expert regarding MAS products and service offerings.
- Able to effectively communicate up and down the organizational hierarchy.
- Able to manage multiple priorities, meet deadlines and work under pressure.
- The ability to travel up to 60% to customer site locations to conduct service work.
- Standing over 2/3 of time.
- Walking under 1/3 of time.
- Sitting under 1/3 of time.
- Talking over 1/3 of time.
- Lifting up to 50 lbs. under 1/3 of time.
- Hearing over 3/3 of time.
- Keyboarding under 1/3 of time.
- Close and color vision over 2/3 of time.
- Regular and reliable attendance.
- Reading and interpreting instructions over 3/3 of time.
- English and grammar usage skills over 2/3 of time.
Background check and drug test are required after signed acceptance of job offer.
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