Front Desk Manager

4 weeks ago

Nashville, United States Embassy Suites Nashville Downtown Full time

Property Description:

Embassy Suites by Hilton Nashville Downtown, located in the heart of Music City, is looking for talented individuals to join our team As a job applicant, you'll have the opportunity to work in a premier, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts spacious suites, modern facilities, and a vibrant atmosphere, creating an exciting work environment. As a member of the Embassy Suites Nashville Downtown team, you'll have the chance to provide outstanding service to our guests, work in a collaborative and inclusive team, and be a part of the renowned Hilton brand. Join us in creating memorable hospitality experiences and become a valued member of our team at Embassy Suites Nashville Downtown

Overview:

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Key Responsibilities:

  • Oversee the daily operations of the front desk, ensuring efficient and smooth processes
  • Train, mentor, and motivate front desk staff to deliver outstanding service
  • Handle guest inquiries, concerns, and complaints in a professional and timely manner
  • Coordinate with other departments to ensure seamless guest experiences
  • Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
  • Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
  • Manage room inventory and maximize revenue through effective room management strategies
  • Conduct performance evaluations and provide feedback to front desk team members

Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager

Qualifications:
  • 2 years prior departmental management experience in front office or related disciplines
  • Time management and negotiation skills
  • Ability to manage and lead each discipline of the department independently
  • Ability to manage according to employment and Innkeeper laws of the jurisdiction
  • Prior cash handling experience necessary
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Computer experience required. Proficient in OnQ PMS, Micros, Microsoft Office and Excel


Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the companys heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.


In keeping with the companys heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. Its less of a job, more of a calling. Its part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

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