Field Service Engineer, Catalog Products
4 weeks ago
Job Responsibilities:
Responsible for the Instrument Installation (including IQ/OQ), Planned Maintenance, Troubleshooting, Repairing (on-site and off-site) and operation training for the customer.
Respond to the customers requirements in a timely manner.
Filed the service activities with accuracy and timeliness.
Collaborate with Sales / FAS team for business operations, basic instrument training and problem solving.
Work with the production team and R&D, connect and coordinate issues between departments, participate in discussions, facilitate negotiation, and provide resolution of instrument-related issues.
Capable of editing and providing service manuals prior to new product launches, as well as editing and providing service technical bulletins and FAQs as required.
Regular customer visits to understand customer needs and provide value-added services to solve customer problems.
Establish and maintain the company's brand and image, and implement corporate culture.
Background Requirements:
Bachelor's degree or above, major in mechanical or electrical engineering, Biomedical engineering, or related majors. (Biology, Chemistry, Genetics, etc. who are interested in repairing the instruments are also welcome)
More than 2 years of relevant work experience.
Able to adapt to frequent business trips and love the challenges brought by work.
Good interpersonal communication skills and analytical skills, proactive, strong self-learning willingness.
Experience in automated liquid handler equipment is preferred.
Proficiency in computer operation.
Candidates bilingual in Chinese and English are preferred.
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