Universal Banker

Description

1. Float to various branches as needed, to perform daily responsibilities including: accept deposits and accurately process routine transactions including loan payments; redeem savings bonds and sell money orders and cashier checks; prepare cash transaction report; process night deposits and process mail deposits; order foreign currency and wrap and count coins; assist customers with any questions or problems they may have; balance teller drawer, process holds and scan proof work; ATM/balance ATM, process paperwork, resolve issues; access STAR system to enter ATM cards and check for issues; backup on cash vault responsibilities, open/close vault and assist with alarm testing; open bank/security walk through when needed; process cash advance, balance cash advance machine; open/close safe deposit boxes and access lock boxes with customers

2. Perform customer service responsibilities to include: cross-selling additional bank products and services, along with knowledge of opening and closing deposit accounts, servicing customers, processing stop payments, and wire transfers, telephone transfers, placing check orders, processing special instructions on accounts and performing general file maintenance.

3. Originate consumer and home equity loans within the framework of applicable laws, regulations and bank policies.

4. Consistently execute the "Needs Assessment" with new and existing customers and seek opportunities to deliver superior customer service on each interaction.

5. Consistently meet or exceed goals as set by Branch management by effectively and efficiently expanding banking relationships by cross-selling to both current and potential customers.

6. Perform daily office responsibilities and tasks such as account transactions, account maintenance, customer correspondence.

Requirements

1. High school diploma or equivalent.

2. Ability to obtain registration with the national Mortgage Licensing System and Registry (NMLS)

3. Excellent interpersonal and problem solving skills.

4. Ability to communicate clearly and maintain confidentiality.

5. Knowledge of basic computer operation and data entry.

6. Ability to operate a variety of automated and standard office equipment.

7. One-year related experience in retail banking and/or sales preferred.

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