Associate HR Specialist

6 days ago

Berlin, United States TalentBurst Full time
ssociate HR Specialist
Berlin, CT 06037
5+ Months

Fully onsite in Berlin
Daily Schedule 8-4:30

Job Description
Provides outstanding service to HR customers including active employees, HR colleagues and retirees for HR-related inquiries. Processes HR transactions specifically in the areas of benefits, retirement and pensions with quality, timeliness and efficiency; troubleshoots and problem solves while encouraging self-service. Responsibilities include project-based work with various HR Centers of Excellence. Education/Experience: 0-3 years related experience required. Bachelor's

Potential for conversion to perm position or extension:
  • Yes
Typical task breakdown:
  • Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
  • Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own.
  • Daily phone work using call management system.
  • Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information
  • Provides accurate, consistent and timely responses to HR process, system and policy requests
  • Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
  • Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
  • chieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism)
  • Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers
Interaction with team:
  • In person meetings, MS Teams, one on one, email
Requirements
  • 0-3 years' experience in Enrollment and benefits.
  • Bachelor's Degree preferred
  • 4 year degree is required for a full time position
Technical Skills
  • Heavy phone call experience
  • Open enrollment and benefits
  • Knowledge of HR basics
  • Knowledge of HR basics.
  • dept at technology.
  • Superior customer service skills.
  • Excellent communication skills.
  • Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills.
  • bility to successfully handle multiple tasks and changing priorities
#TB_EN

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