Enterprise Services Engineer
4 weeks ago
Job Location: Fort Meade, MD
TS Or TS/SCI clearance required
The Basics:
Enterprise Services Engineer fulfill a vital role in our organization to serve our customers. Operating in a highly-cooperative team environment with TAMs, engineers, customer success managers, and sales account managers, Services Engineers contribute to each customer’s success by supporting the Tanium platform and our customers in the field. You’ll have continuous opportunities to apply your best technical chops in large enterprise environments while building new skills ranging from managing important relationships to scripting.
What you’ll do:
- Work closely with our customers to:
- Triage inbound support cases
- Solve Tier 1 & 2 cases independently or with the help of teammates
- Identify and rapidly assign tier 3 support cases to Technical Account Managers
- Conduct daily health-checks on assigned accounts
- Work with Technical Account Managers on strategic customer activities
- Contribute to and track activity, after action, root cause and daily status reports
- Document best practices and Play Book entries
- Work closely with CSMs on improving Tanium operational status within key accounts
- Provide technical direction to customer IT support staff
Skills Required
We’re looking for someone with:
TS Or TS/SCI clearance required
- Education
- BA/BS or equivalent experience required
- Experience
- 5 years of experience in IT/Consulting
- 5 years of experience in Systems Administration/Engineering
- Hands-on Tanium experience a major plus
- Strong troubleshooting skills
- Ability to articulate and communicate
- Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
- Endpoint Security
- Endpoint Support/Troubleshooting
- Incident response
- Systems Management
- Systems Administration
- Software Engineering
- Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
- Demonstrated critical thinking skills
- Ability to break a problem down into manageable, ordered piece parts
- Ability to convey problem statement and plan of attack to others
- TS Or TS/SCI clearance required
About Our Customer
We empower the world’s largest organizations to manage and protect their mission-critical networks. There’s a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, and 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything and do anything across their computer networks – with unparalleled scale.
We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing and win as a team.
#J-18808-Ljbffr-
Enterprise Architect
2 weeks ago
Great Falls, United States Benefis Health System Full timeBenefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only...
-
Automation Engineer
2 weeks ago
Great Falls, United States Technologent Full timeThe Opportunity: We are seeking a seasoned Automation Engineer with a strong background in software development and system operations. This role focuses on leveraging automation to enhance and streamline operations and development processes across multiple platforms. The ideal candidate will bring a deep understanding of API integration, full stack...
-
Customer Service Representative
1 day ago
Great Falls, United States Enterprise Mobility Inc Full timeOverview Start your career with Enterprise! Were hiring immediately for a Customer Service Representative at the Great Falls International Airport! Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a...
-
Cloud Solutions Engineer
2 hours ago
Falls Church, United States T and T Consulting Services Full timeProject Overview The T&T Cloud Solutions Engineer (CSE) has responsibility as a T&T corporate resource to develop, engineer, and implement cloud technology solutions that align with both client and corporate enterprise architecture needs. The T&T CSE’s solutions will align to and comply with standards, processes, procedures, and targets in context of...
-
Cloud Solutions Engineer
1 month ago
Falls Church, United States T and T Consulting Services Inc Full timeJob DescriptionJob DescriptionProject OverviewThe T&T Cloud Solutions Engineer (CSE) has responsibility as a T&T corporate resource to develop, engineer, and implement cloud technology solutions that align with both client and corporate enterprise architecture needs. The T&T CSE’s solutions will align to and comply with standards, processes, procedures,...
-
OSP Engineer III
2 weeks ago
Great Falls, United States MOUNTAIN LTD Full timeMountain Ltd. has an opening for an OSP Engineer III working in the Great Falls, MT area. Since 1979, Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, providing high-quality engineering, on-time service...
-
OSP Engineer III
2 weeks ago
Great Falls, United States MOUNTAIN, LTD. Full timeMountain Ltd. has an opening for an OSP Engineer III working in the Great Falls, MT area. Since 1979, Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, providing high-quality engineering, on-time service...
-
OSP Engineer III
2 weeks ago
Great Falls, United States System One Holdings, LLC Full timeMountain Ltd. has an opening for an OSP Engineer III working in the Great Falls, MT area. Since 1979, Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, providing high-quality engineering, on-time service...
-
Senior Process Engineer
1 week ago
Great Falls, United States Calumet GP, LLC Full timeCalumet GP, LLC Senior Process Engineer Great Falls , Montana Apply Now Senior Process EngineerGreat Falls, MT, USA Req #1450Monday, October 30, 2023Who are we?At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are...
-
Retail Customer Service Cashier
15 hours ago
Great Falls, United States Love's Travel Stops & Country Stores, Inc. Full timeAddress: 3219 Airport Drive Great Falls, MT, 59404 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development Welcome to Love's! At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They...
-
Lead Mobile Engineer
7 days ago
Great Falls, United States CBRE Group, Inc. Full timeAbout the Role: As a CBRE Chief Building Engineer, you will perform complex preventive maintenance and corrective repairs of buildings, industrial systems, vehicles, equipment, and grounds. This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and...
-
Quality Engineer
1 day ago
Menomonee Falls, United States Briggs & Stratton Full time-As a Quality Engineer your goal is to lead and complete moderately complex quality engineering assignments and perform statistical analysis of data to provide information to meet quality standards in the commercial service business. You will do this by:Performing moderately complex quality assurance assignments and projects; participates in new models...
-
IT Services Administrator 2
2 weeks ago
Great Falls, United States Farmers Union Mutual Insurance Company Full timeDescription The IT Services Administrator 2 role is primarily responsible for the cloud services used by Summit States Agency Group and secondarily Farmers Union Insurance. The role will provide first line response to issues arising from these services as well as configuring and managing those services. Additional responsibilities will include collaborating...
-
IT Services Administrator 2
2 weeks ago
Great Falls, United States Farmers Union Mutual Insurance Company Full timeDescription The IT Services Administrator 2 role is primarily responsible for the cloud services used by Summit States Agency Group and secondarily Farmers Union Insurance. The role will provide first line response to issues arising from these services as well as configuring and managing those services. Additional responsibilities will include collaborating...
-
IT Services Administrator 2
2 weeks ago
Great Falls, United States Farmers Union Mutual Insurance Company Full timeDescription The IT Services Administrator 2 role is primarily responsible for the cloud services used by Summit States Agency Group and secondarily Farmers Union Insurance. The role will provide first line response to issues arising from these services as well as configuring and managing those services. Additional responsibilities will include collaborating...
-
Named Account Manager
1 day ago
Sioux Falls, United States Arista Full timeFull-time Company Description Arista Networks is an industry leader in Cognitive Cloud Networking for mission critical data center and campus environments. Our award winning open source platforms change the way that organizations build, deploy and operate next generation networks. A lot of companies pay lip service to company values. At Arista, we take them...
-
Seasonal Lot Driver
1 day ago
Sioux Falls, United States Enterprise Mobility Full timeOverviewEnterprise Mobility operates the Enterprise Rent-A-Car,National Car Rental, and Alamo car rental brands and has frequentlybeen named one of the top places towork. The Enterprise brand of Enterprise Mobility is seekinga responsible, dedicated person to join our team as a Seasonal LotDriver. This position pays $13/hour and is located at the...
-
Active Directory Engineer
1 week ago
Falls Church, United States Donatech Full timePosition would require the candidate to be a W2 employee of Donatech. US Citizenship Required. This role provides support, implementation, and design services for Microsoft Active Directory (AD) and Entra ID/Azure AD. The candidate will apply their experience in Active Directory to support systems infrastructure, including analysis, planning, design,...
-
Customer Experience Representative
1 week ago
Idaho Falls, United States Enterprise Holdings Full timeOverview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...
-
Customer Experience Representative
6 days ago
Idaho Falls, United States Enterprise Holdings Full timeOverview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...