Data Center Hands And Feet Technician

3 weeks ago

Reno, United States Cynet Systems Full time
Job Description:

Pay Range $23hr - $28hr
  • Update DC Sheet/Inventory.
  • Update DC Portal.
  • Server OS installation.
  • Server Configuration.
  • Update Firmware, BIOS and drivers etc.
  • Vendor coordination for hardware issue.
  • Share Logs with Vendor for hardware issue.
  • Vendor Escorting in DC.
  • Parts received and return.
  • Server Mounting.
  • Server Movement.
  • Rack Movement.
  • Prepare Gatepass for Device Movement.
  • Escorting Vendor in MUX Room.
  • Coordination with Network Team.
  • Network Connectivity.
  • Coordination with Teams (VM, Storage, Backup & Unix).
  • Maintain DC Store (Server Part Only).
  • Coordinate with Custom for Material inspection.
  • Coordinate with Logistics Team.
  • PO and Invoice status check.
  • Maintain Authorization Sheet (DC, MUX & Fire Proof Safe).
  • MUX room cleanup.
  • DC cleanup.
  • Check and maintain Power and Cooling in DC.
  • Labeling on Racks and Devices.
  • Client servers issues.
  • provide Recording Backup as per admin request.
  • Tape Movement to Fire Proof Safe.
  • ATS Installation.
  • ATS Configuration.
  • PDU Installation.
  • Reports.
  • Remedy and Tasks.
  • Mail update (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes.
  • Collate audit findings, analyse the same and prepare reports on the findings.
  • Support to the LoB HR to come up with an action plan based on the audit finding.
  • Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance.
  • Prepare reports periodically for the CoE review with the Senior Management.
  • Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics.
  • Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required.
  • Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoE.
  • Share reports with the supervisor for review and circulation to relevant stakeholders.
  • Provide inputs (if any) on improving the current reports.
  • Study the HR plan and understand requirements from the CoE.
  • Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review.
  • Provide recommendations to the supervisor on the design / change of HR processes basis their implications in Client context, best practices through competitor analysis and research material available.
  • Pilot and test the new process; Prepare training material, support socialization of the same across Business Units.
  • Coordinate with the LoB HR and Business leaders to enable rollout of the new processes.
  • Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes.
  • Respond to customer queries as and when required and escalate to supervisor when required.
Soft Skills:
  • Strong written and verbal communication skills.
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Strong customer service skills.
  • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive.
  • Must be detail oriented and self-motivating , self-starter with ability to work on their own initiatives.
  • To work through issues analytically to a successful conclusion.
  • Flexibility with respect to time - client deliverables need to be met with a Can do attitude.
  • Excellent problem solving / quantitative/ analytical skills.
  • Experience of managing and leading a geographically and culturally diverse team.
Desired Experience:
  • Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations).
  • Strong Microsoft Office skills (Outlook, Word, and Excel).
  • Thorough understanding of Outlook's calendaring tool.
  • Understanding of Exchange functional accounts and how they are used within Microsoft technologies.
  • Teamwork.
  • Technical Expertise.
  • Interpersonal Effectiveness.
  • Concern for Order and Quality.
  • Desk side Support Management.
  • Customer Relationship Management.
  • Vendor Relationship Management.
  • Project Management.
  • SLA Management including Incident, problem, Configuration, Service request etc.
  • Daily review with the Country Managers.
  • Periodic reviews with Customer and Vendors.
  • MIS and Reporting.
Other Skills / Experience:
  • Ideal candidates would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.
  • Management of the Region.
  • A significant travel is expected on the job - hence should be willing to work in such a role.
  • Location of work will be the client offices in the respective geography / location.
  • Flexibility in relocation based on job requirements will be desired.

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