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Information Technology Technician
3 months ago
Job Title: Senior Field Support Technician
Job Description Summary: Join our team as a Senior Field Support Technician, providing on-site assistance to customers. In this role, you'll be responsible for performing basic installations, repairs, upgrades, and maintenance on hardware and equipment. Additionally, you will play a key role in analyzing technical products, systems, and software to provide engineering support.
Job Description:
Essential Job Functions:
- Provide on-site field support to customers, including installation, servicing, and repairing of systems and equipment.
- Address customer inquiries, resolve issues, and appropriately refer complex matters to relevant personnel, service areas, or managers for further investigation and troubleshooting.
- Instruct customers in the operation and maintenance of systems and equipment.
- Assist in applying engineering principles and practices related to system design, process flow, and discrete modeling.
- Perform testing of the final product and collaborate with client engineers to ensure the product performs as planned.
Basic Qualifications:
- High school diploma or G.E.D.
- Two or more years of field support experience.
- 2+ years of experience in Hardware Break/Fix.
- Experience working with the company's hardware, software, and equipment products.
- Familiarity with customer technology and support requirements.
- Understanding of process and/or system design concepts.
- Proficiency in appropriate programming languages, operating systems, and software.
Other Qualifications:
- Strong interpersonal skills to collaborate effectively with customers and other unit personnel.
- Analytical and problem-solving abilities.
- Excellent communication skills.
- Effective time management and organizational skills.
- Ability to resolve non-complex hardware and equipment problems.
Work Environment:
- Office environment
