Customer Service Representative

7 days ago


Fredericksburg, United States HomeServices Insurance Full time

HomeServices Insurance an affiliate of HomeServices of America/ Berkshire Hathaway Companies is hiring for a experienced & licensed Property and Casualty Customer Service Representative This position is located in Fredericksburg, VA. We are looking for insurance driven individuals who want to thrive in growing environments and establish rapport The position is full time 40 hours a week, hybrid mode (2 days in office, 3 days work from home).

This position provides day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.

Job Duties and Responsibilities (Essential Job Functions)

1. Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness.

  • Research and answer calls from clients, underwriters and third parties.
  • Advise clients regarding insurance coverage and risk management issues.
  • Process policy changes and cancellations.
  • Handle claims and billing inquiries.
  • Foster and maintain good working relationships with insurance companies and underwriters.

2. Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling.

3. Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager.

4. Perform any additional responsibilities as requested or assigned.

Performance Expectations

  • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
  • Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
  • Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

  • High School Diploma or equivalent work experience and knowledge.

Experience:

  • Two years successful servicing experience with independent agency (or equivalent).

Knowledge and Skills:

  • Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
  • Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent oral, written, and interpersonal communication skills.
  • Proven automation, time management, and organizational skills.
  • Familiarity with risk assessment and risk management techniques.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

  • Property and Casualty License

Wage: $23.50-28.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan/discretionary bonus, based on financial results.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Effective January 1, 2025, minimum and maximum annual salary or hourly range of compensation (or fixed pay rate if applicable) for a job opportunity, based on the employer's good faith estimate at the time of posting the job advertisement

General description of all benefits and other compensation to be offered to a hired applicant, including but not limited to health and retirement benefits

Equal Opportunity Employer

If you are interested in this opportunity, please apply here or send your confidential resume to dollayang@homeservices.com - TA Specialist/ Human Resources at HomeServices of America - Shared Success Center.



  • Fredericksburg, United States Family Dollar Full time

    Family Dollar - 10604 COURTHOUSE RD. [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Fredericksburg, United States U-Haul Full time

    Location: 5801 Southpoint Centre Blvd, Fredericksburg, Virginia 22407 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...


  • Fredericksburg, United States GEICO Full time

    Customer Service Representative - Fredericksburg, VA Salary: $23.33 per hour / $47,009.95 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Fredericksburg, VA...


  • Fredericksburg, United States CREATIVE AWARDS & TROPHIES INC Part time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service...


  • Fredericksburg, United States Texas Parks and Wildlife Department Full time

    Under the direction of the Office Manager, this position performs routine customer service work, general clerical duties, and provides customer service and information to the public for Enchanted Rock State Natural Area. Responsible for collection, a Customer Service, Customer Service Representative, Representative, Accounting, Office Manager, Retail


  • Fredericksburg, Texas, United States CAPPS Full time

    Job OverviewTPWD is a premier government agency dedicated to managing and conserving the natural and cultural resources of Texas. As a Customer Service Representative, you will play a vital role in providing excellent customer service and support to visitors at Enchanted Rock State Natural Area.Key Responsibilities:Provide exceptional customer service to...


  • Fredericksburg, United States Revelations Counseling and Consulting Full time

    Customer Service RepresentativeLocation: Remote FSLA Status: Non-Exempt Reports to: Shift Supervisor EEO Category: Administrative Support WorkersJob Summary:Revelations is proud to be on a mission to serve our nation's heroes. In this critical role, you will be in the front-lines facilitating our military populations' health care needs by providing...


  • Fredericksburg, United States HomeServices Insurance Full time

    HomeServices Insurancean affiliate of HomeServices of America/ Berkshire Hathaway Companies is hiring for a experienced & licensed Property and Casualty Customer Service Representative! This position is located in Fredericksburg, VA. We are looking for insurance driven individuals who want to thrive in growing environments and establish rapport! The position...


  • Fredericksburg, Virginia, United States BJ's Wholesale Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Part-Time. In this role, you will be responsible for providing top-notch service to our members, answering questions about our products and services, and resolving any issues that may arise during their shopping experience.You...


  • Fredericksburg, United States HomeServices Insurance Full time

    HomeServices Insurance an affiliate of HomeServices of America/ Berkshire Hathaway Companies is hiring for a experienced & licensed Property and Casualty Customer Service Representative! This position is located in Fredericksburg, VA. We are looking for insurance driven individuals who want to thrive in growing environments and establish rapport! The...


  • Fredericksburg, United States HomeServices Insurance Full time

    HomeServices Insurance an affiliate of HomeServices of America/ Berkshire Hathaway Companies is hiring for a experienced & licensed Property and Casualty Customer Service Representative! This position is located in Fredericksburg, VA. We are looking for insurance driven individuals who want to thrive in growing environments and establish rapport! The...


  • Fredericksburg, United States CAPPS Full time

    Job DescriptionTPWD MISSIONTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours...


  • Fredericksburg, United States CAPPS, Inc. Full time

    Job Description TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and...


  • Fredericksburg, Virginia, United States Revelations Counseling & Consulting LLC Full time

    We are seeking a skilled Customer Service Representative to join our team at Revelations Counseling & Consulting LLC. In this critical role, you will be responsible for providing outstanding customer service to military populations in a fast-paced contact center environment.You will respond to inbound calls, chats, emails, and other written correspondence...


  • Fredericksburg, United States City of Fredericksburg Part time

    Job DescriptionJob DescriptionVACANCY ANNOUNCEMENTCUSTOMER SERVICE REPRESENTATIVE – TRANSIT (PART-TIME)STARTING HOURLY RATE:  $15.39 The City of Fredericksburg is excited to announce an opening for a Customer Service Representative within the Transit Department. We are looking for qualified candidates who are passionate about providing exceptional...


  • Fredericksburg, United States HomeServices Insurance Full time

    To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.Job Duties and Responsibilities (Essential Job Functions) 1. Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness....


  • Fredericksburg, Virginia, United States Giant Food Full time

    At Giant, we pride ourselves on being a leading grocery store in the Baltimore-Washington area. With over 2 million weekly customers, we strive to be the most trusted and loved local food retailer in our community.About UsGiant has a rich history dating back to 1936 when it was founded on Georgia Avenue in Washington D.C. Since then, we have grown to over...


  • Fredericksburg, Virginia, United States Wingstop Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Team Member. In this role, you will be responsible for delivering exceptional service, resolving customer complaints, and contributing to a positive work environment.ResponsibilitiesEngage with guests in a friendly and courteous manner.Respond...

  • Sales Representative

    12 hours ago


    Fredericksburg, Virginia, United States ARS-Rescue Rooter Full time

    **About Us:** At ARS-Rescue Rooter, we're committed to connecting customers with comfort through simple heating, cooling, and air quality upgrades or whole system replacements. Our installation crews are available for next-day service, offering multiple financing options.Job Description:We're seeking an Outside Sales Representative who will connect customers...


  • Fredericksburg, Virginia, United States Topside Federal Credit Union Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Associate. In this role, you will be responsible for providing exceptional service to our members, answering their inquiries, resolving issues, and fulfilling their requests in a timely and professional manner.Main ResponsibilitiesHandle Customer...