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Customer Sales Associate_
3 months ago
At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **Job Summary:** Trane in Nashville, TN is hiring a Customer Sales Associate for our Residential Parts & Supply Store As a Customer Sales Associate, you will be a trusted advisor to customers who visit our Trane Supply stores by resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders and responding to their inquiries. **This position has been designated as** **onsite.** **Responsibilities:** + Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs. + Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs; present to customers in person and on the phone. + Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment. + Assists with warehouse/inventory management work as needed – cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location. Occasionally operate a forklift and lifting up to 50lbs. + Shared on call rotation for emergencies **Qualifications:** + GED or High School Diploma required + Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement and safety. + Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial + Proven experience in building customer relationships and maintaining professional customer service even in challenging situations. **What’s in it for you:** + Benefits kick in day one + 6% 401K match, plus an additional 2% of eligible pay in core contributions + 3 weeks of vacation per calendar year, plus paid holidays + Benefits*: ranetechnologies.com/en/index/careers/benefits.html Base Salary:Starts at $45,000 and up based on experience, OT eligible and will include an incentive plan. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
