LU Technical Support Analyst

** Candidates will be required to work 100% on-site in Colonial Heights, VA. In-Person Interview Required. **

Our direct client has an opening for a Technical Support Analyst position # 723809. This position is for 7-12+ months, with option of extension, and will be worked 100% on-site in Colonial Heights, VA.

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Below is the job description - Resumes due ASAP -

Description:

System Administrator to support a 24/7/365 Life safety operations. Duties for this position include but limited to Configurations and Maintenance of Windows and Linux Servers. Assisting Field and Local Staff issues. Other duties include on call rotation.

- Responds to Tier 1 support requests.

- On Call Rotation Required

- Provides exceptional customer service.

- Communicates effectively with teammates and customers of varying levels of technical expertise.

- Responds to all break/fix requests associated with end user resources.

- Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.

- Maintains up-to-date project and architecture documentation.

- Maintains up-to-date inventory and maintenance records.

- Monitors system resources for server/service anomalies.

- Resolves connection issues between users and resources.

- Maintains detailed change history of changes.

- Supports team efforts to improve cybersecurity controls and defenses.

- Supports team efforts for threat hunting and mitigation.

- Manages time and resource constraints.

- Task Automation

Help Desk Support - Required: 1-2 years

Customer Service - Required: 3-5 years

Patch Management - Required - 1-2 years

Desktop/Laptop/Server Hardware - Required: 3-5 years

Desktop/Server Applications - Required: 3-5 years

General Network - Required: 3-5 years

Hands-On w/Network Equip - Required: 2-3 years

Virtualization - Required: 3-5 years

Backup and Recovery - Required: 3-5 years

Cybersecurity - Strongly Desired: 2-3 years

General Database - Nice to Have: 3-5 years

Programming Knowledge - SQL/PHP/Bash/PowerShell- Nice to Have 1-2 years

SQL Knowledge - 1-2 years

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