Quality Engineer
3 weeks ago
The Fraud Representative primarily handles various functions associated with fraud and abuse. Responsibilities include but are not limited to answering calls from both customers and non-customers. This position consists of, but is not limited to handling manual review calls.
MAJOR DUTIES AND RESPONSIBILITIES
ctively and consistently supports all efforts to simplify and enhance the customer experience.
Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented
Requests additional caller documentation when required for investigation
Completes investigation/documentation and provides communication back to the caller
Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes
Evaluate, process, and document identity theft and customer validation claims
Exceed customer expectations by understanding their specific requirements and impact
Utilize defined metrics for tracking and reporting
dapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position
Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
bility to read, write, speak and understand English.
Working knowledge of cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management
Critical Thinking skills, ability to make decisions and communicate them despite negative reactions
bility to be organized, detailed, meet deadlines, manage time, and maintain accuracy while in a fast paced, high volume environment
Demonstrated customer interface with good negotiating skills.
bility to make sound decisions and use proper discretion in handling customer issues within company guidelines
Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers, while maintaining confidentiality
Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)
General knowledge of Fraud operations, policies and procedures
Self-starter possessing the ability to work independently while supporting a team environment
Enthusiasm and interest in Fraud, compliance and related services
bility to remain empathetic while communicating risk decisions, ability to de-escalate calls when communicating difficult messages
Must be able to work in a team environment and adhere to company guidelines and practices.
bility to effectively present information and respond to questions from leaders, clients, customers, and the general public
Demonstrated working knowledge of computers, spreadsheet and word processing software is required
Requires self-motivation, accuracy, problem solving and the ability to perform effectively in a fast paced multi-tasking environment
Operational knowledge of Sales & Customer Service is preferred
bility to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values
Education
High school diploma or general education degree (GED)
Bachelor's degree from a four-year college or university; or equivalent training, education or experience preferably in a field related to fraud OR 3+ years of experience in fraud.
Related Work Experience Number of Years
Related experience in similar field and/or training 1+
Experience dealing with and resolving difficult and escalated issues 2+
Experience in fraud or customer service preferred 2+
#J-18808-Ljbffr
-
Quality Engineer
4 weeks ago
Kansas City, United States Dwyer Instruments Full timeDescription Summary: The Quality Engineer reports directly to the Plant Manager and represents and supports all Corporate Quality initiatives and will act as a liaison between Corporate departments (Engineering, Product Managers, Manufacturing, Purchasing and Quality Management) and the Grandview Missouri Manufacturing Plant when dealing with Quality related...
-
Quality Engineer II
1 month ago
Kansas City, United States CareerBuilder Full timeSummary Performs and analyzes routine to moderately complex engineering functions, quality control functions designs, and specifications to achieve efficient, cost effective and reliable manufacturing or measuring processes, applying mathematical, physical science, and engineering technologies. Follows established procedures in completing multiple technical...
-
Quality Engineer II
6 days ago
Kansas City, United States oilandgas.org.uk Full timeSummary Performs and analyzes routine to moderately complex engineering functions, quality control functions designs, and specifications to achieve efficient, cost effective and reliable manufacturing or measuring processes, applying mathematical, physical science, and engineering technologies. Follows established procedures in completing multiple technical...
-
Quality Assurance Engineer
2 weeks ago
Kansas City, United States Labconco Full timeJob Type Full-timeDescriptionLabconco is a manufacturer of laboratory equipment headquartered in Kansas City. We are seeking a Quality Assurance Engineer to join our Quality team. The QA Engineer is responsible for implementation and participation in all quality assurance and control programs, practices and procedures in support of established quality...
-
Manufacturing Quality Engineer
7 days ago
Kansas City, United States 360 Recruiter Accelerator Full timeOur client is seeking a highly motivated Quality Engineer to join their team at our facility in Kansas City, KS. As a Quality Engineer, you will be responsible for ensuring that all products meet the highest quality standards in the industry. You will be responsible for developing, implementing, and maintaining quality control systems that comply with...
-
Manufacturing Quality Engineer
1 week ago
Kansas City, United States 360 Recruiter Accelerator Full timeOur client is seeking a highly motivated Quality Engineer to join their team at our facility in Kansas City, KS. As a Quality Engineer, you will be responsible for ensuring that all products meet the highest quality standards in the industry. You will be responsible for developing, implementing, and maintaining quality control systems that comply with...
-
Manufacturing Quality Engineer
1 week ago
Kansas City, United States 360 Recruiter Accelerator Full timeOur client is seeking a highly motivated Quality Engineer to join their team at our facility in Kansas City, KS. As a Quality Engineer, you will be responsible for ensuring that all products meet the highest quality standards in the industry. You will be responsible for developing, implementing, and maintaining quality control systems that comply with...
-
Manufacturing Quality Engineer
1 week ago
Kansas City, United States 360 Recruiter Accelerator Full timeOur client is seeking a highly motivated Quality Engineer to join their team at our facility in Kansas City, KS. As a Quality Engineer, you will be responsible for ensuring that all products meet the highest quality standards in the industry. You will be responsible for developing, implementing, and maintaining quality control systems that comply with...
-
Quality Assurance Engineer
2 weeks ago
Kansas City, United States Labconco Full timeJob Type Full-time Description Labconco is a manufacturer of laboratory equipment headquartered in Kansas City. We are seeking a Quality Assurance Engineer to join our Quality team. The QA Engineer is responsible for implementation and participation in all quality assurance and control programs, practices and procedures in support of established quality...
-
Quality Assurance Engineer
5 days ago
Kansas City, United States HFM PPC FLEXIBLE PACKAGING LLC Full timePosition Summary: Associates in the Quality Assurance Engineer position are responsible for Auditing and Reporting on the Production Quality Control Process to assure to PPC Management and its Customers that quality flexible packaging materials are produced on time in accordance with specific work instructions and applicable safety and quality assurance...
-
Industrial Automation Engineer
2 weeks ago
Kansas City, United States Hi-Quality Recruits Full timeWe are seeking an Industrial Automation Engineer to support one of the Midwest's largest full-service specialty contract companies in Kansas City, MO. This is an onsite role open to local candidates. Job Summary: The Industrial Automation Engineer will report to either the Installation Supervisor, Team Leader, or Operations Manager, and will be...
-
Quality Engineer III
5 days ago
Kansas City, United States Milbank Manufacturing Full timeJob Description Job Description Position Qualifications Education : Bachelor’s degree required, ideally related to quality or manufacturing or eight to 10 years’ equivalent experience. Experience/Skills/Abilities: Required: Three to five years’ experience in quality-related work, preferably in a manufacturing environment. Understanding of basic quality...
-
Quality Engineer II
4 days ago
Kansas City, United States Saint-Gobain Full timePourquoi a-t-on besoin de vous ?Why work for us? At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while making the world a more beautiful and sustainable home.What's the Job? We are...
-
Quality Engineer III
6 days ago
Kansas City, United States Milbank Manufacturing Full timeJob DescriptionJob DescriptionPosition QualificationsEducation: Bachelor’s degree required, ideally related to quality or manufacturing or eight to 10 years’ equivalent experience. Experience/Skills/Abilities:Required: Three to five years’ experience in quality-related work, preferably in a manufacturing environment. Understanding of basic quality core...
-
Sr Quality Engineer
2 weeks ago
Kansas City, United States oilandgas.org.uk Full timeSummary Provides engineering support of highly technical and advanced manufacturing processes typically requiring specialized qualifications, knowledge and/or skill. Performs project management and design, development, evaluation, and quality control functions on highly complex engineering projects, regularly offering innovative solutions to significant...
-
Staff Piping Engineer
5 days ago
Salt Lake City, United States CHEMICAL & INDUSTRIAL ENGINEER Full timeJob DescriptionJob DescriptionDescription:C&I is looking for a talented and driven individual to join our team!About the opportunity: Staff Piping EngineerWe are currently seeking a Staff Piping Engineer to help us achieve our company mission. The Plant Design team is responsible for preparing studies, sketches, drawings and models of equipment arrangements...
-
Quality Engineer III
1 month ago
Kansas City, United States CareerBuilder Full timeSummary Performs and coordinates design, development, evaluation, analysis, and/or quality control functions on advanced and complex engineering projects; and develops solutions to technical problems specifically assigned or as they arise by applying advanced mathematical, physical science, and engineering technologies. Assesses process and equipment...
-
Manufacturing Quality Engineer
7 days ago
Kansas, United States 360 Recruiter Accelerator Full timeOur client is seeking a highly motivated Quality Engineer to join their team at our facility in Kansas City, KS. As a Quality Engineer, you will be responsible for ensuring that all products meet the highest quality standards in the industry. You will be responsible for developing, implementing, and maintaining quality control systems that comply with...
-
Staff Electrical
4 days ago
Salt Lake City, United States CHEMICAL & INDUSTRIAL ENGINEER Full timeJob Description Job Description Description: C&I Engineering is looking for a talented and driven individual to join our team! About the opportunity: Senior/Staff Electrical Engineer C&I is an employee-owned, full-service engineering design firm providing engineering/design/project management and procurement services to various clients in oil & gas, food &...
-
Staff Electrical
3 days ago
Salt Lake City, United States CHEMICAL & INDUSTRIAL ENGINEER Full timeJob DescriptionJob DescriptionDescription:C&I Engineering is looking for a talented and driven individual to join our team!About the opportunity: Senior/Staff Electrical EngineerC&I is an employee-owned, full-service engineering design firm providing engineering/design/project management and procurement services to various clients in oil & gas, food &...