AVEVA NET Resource

2 weeks ago

Houston, United States Tech M USAAvance Consulting Full time

AVEVA NET Resource

Location : Houston TX (Day 1 On-site)

Overview:

Tech Mahindras Plant Engineering team currently looking for a skilled and experienced individual to join

as a AVEVA NET expert. In this role, you will be responsible for ensuring the satisfaction and success of

our customers by providing exceptional support and assistance related to AVEVA NET software. If you

have a strong technical background, excellent communication skills, and a passion for customer service,

we invite you to apply for this opportunity.

Roles & Responsibilities:

? Install, configure and maintain AVEVA NET project single handedly

? Expertise in AVEVA NET, including implementation, configuration, and administration.

? Develop reports to be used for data quality checks by creating / editing Query Forms, Tag summary pages etc.

? Insure that the latest documents from 3D,2D,1D and all the rated tag documents are published in read only format to all approved users

? Configuring and maintaining AVEVA Gateways

? Onsite (Client Location) coordination and Client expectation management

? Generate and maintain client confidence through proactive corrective and progressive ideas

? Coordination with Engineering Team towards their knowledge ramp-up and delivery schedule

? Serve as the primary point of contact for customers seeking support and assistance with AVEVA NET software.

? Respond to customer inquiries, issues, and requests in a timely and professional manner, providing accurate and helpful solutions.

? Diagnose and troubleshoot customer-reported problems with AVEVA NET, working closely with customers to identify root causes and implement effective resolutions.

? Collaborate with internal teams, including development, product management, and QA, to escalate and resolve complex customer issues.

? Maintain a thorough knowledge base of AVEVA NET software, its features, capabilities, and best practices.

? Provide guidance and training to customers on the effective use of AVEVA NET, including system navigation, data management, and reporting etc.

? Document and track customer interactions, issues, and resolutions

? Provide guidance and mentorship to junior team members, nurturing a culture of continuous learning and development.

? Proactively communicate product updates, enhancements, and known issues to customers, ensuring they are informed and prepared.

? Identify opportunities to improve customer support processes, tools, and documentation, and collaborate with internal teams to implement necessary changes.

? Build and maintain strong relationships with key customers, understanding their unique needs and challenges, and providing personalized support and recommendations.

? Stay updated with the latest industry trends, technologies, and AVEVA NET updates to better serve and support customers.

Skills Required :

? Bachelor's degree in Engineering.

? Strong technical knowledge and experience with AVEVA NET software.

? Proven experience in a customer support or customer service role, preferably within the software industry.

? Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and provide effective solutions.

? Strong communication and interpersonal skills, with the ability to interact with customers of varying technical backgrounds.

? Patience, empathy, and a customer-centric mindset to ensure customer satisfaction.

? Ability to work independently and as part of a team.

? Strong organizational skills with the ability to manage multiple customer requests and priorities simultaneously.

? Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

? A proactive and self-motivated approach to work, with a strong attention to detail.

? Ability to adapt to changing priorities and work well under pressure.

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