Customer Support Agent

3 months ago


Fresno, United States Lifestyle Furniture Corporation Full time

**Customer Support Agent - Solar**

Fresno, California | Full Time **Customer Support Agent**

Location: Central Valley, CA

**Job Summary**

**Heres what youll be doing:**

* Project manage and facilitate the onboarding process for solar contractors & Customers

* Provide first-level and second-level customer service

* Review and analyze results of survey feedback and recommend areas of improvement

* Work with counterparts of our partner company to ensure seamless customer experiences

* Daily tracking and reporting of projects, contractors, and customer status

* Compile and communicate executive updates on a weekly/bi-weekly basis

* Work cross-functionally to ensure team members actions are promptly completed

**Key Qualifications**

* High emotional intelligence

* Works well in ambiguity

* Flexible and adaptive towards changing processes and environments

* Excellent interpersonal, communication, written skills

* Strong analytical and problem-solving skills

* 2+ years of customer service background

* Experience with CRM & online collaboration tools

* High proficiency in excel or equivalent

* Proficient in project management

* Solar or technical background strongly preferred but not required

**Education**

Bachelors degree or equivalent work experience

Lifestyle Solar is an Equal Employment Opportunity Employer



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