Customer Service Representative/Inside Sales Representative, Level 2
1 week ago
Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Portage, IN branch. The CSR sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. May include:Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls. Provide excellent customer service via face to face, phone calls and e-mails. Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. Recommend alternate products based on cost, availability or specifications as needed. Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. Generate new and repeat sales by providing product and technical information in a timely manner. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. Provide accurate information regarding availability of in-stock items. Assist customers with warranties and returns. Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. Periodically reach out to customers to determine satisfaction with the organization, products, and services Maintain records and prepare reports on sales activities. Expand knowledge of HVAC products and keep current with latest trends within the industry Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. Understand and follow work instructions, operating procedures, and company policies. Participate in additional projects/activities to support ongoing business needs.Nature and Scope:Works within well-defined instructionsUses established procedures and works under supervision to perform assigned tasks Work is closely supervisedKnowledge & Skills:Some knowledge of HVAC equipment/products is required General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations Good phone etiquette and e-mail etiquette Ability to deal with high-volume customer traffic Effective verbal skills - must be able to explain fairly technical parts of information clearly Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders Effective organizational skills and time management skills including ability to prioritize and multi-task High level of attention to detail and accuracy Ability to establish positive working relationships with internal and external customers and employees Ability to use good judgment and strong work ethics and integrity on the job Ability to understand and follow procedures, work instructions, and company policiesExperience: 3 - 6 years of progressive sales experience 3 plus years in the HVAC industry Education: High School diploma or GED equivalent, some colleges preferred Physical Requirements/Work Environment:Must be able to perform essential responsibilities with or without reasonable accommodations.Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
-
Customer Service Representative
1 day ago
Portage, Indiana, United States Wal-Mart Stores , Inc. Full timeAbout the RoleWe are seeking a dedicated Customer Service Representative to join our team. In this role, you will play a major part in creating a positive experience for our customers. Your main responsibilities include greeting customers with a smile, answering their queries, and providing assistance when needed. You will also be responsible for maintaining...
-
Service Sales Representative Position
17 hours ago
Portage, Indiana, United States The Larson Group Full timeAbout the Role:We are looking for a skilled Service Sales Representative to promote and educate new and current customers on TLG Peterbilt's available shop services. The successful candidate will be responsible for driving work into the shop using multiple methods of communication, including phone calls, emails, and in-person visits.
-
CUSTOMER SERVICE REPRESENTATIVE
4 days ago
Portage, United States Family Dollar Full timeFamily Dollar - 3670 PORTAGE ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...
-
Portage, United States Home Run Auto Group Full timeCustomer Service Representative to add to our Call Center Team Portage Ford-Portage, Wisconsin hours Monday-Friday 12pm-8pm and rotating Saturdays As a Customer Service Representative you become a cornerstone of our dealership group by providing our guests with excellent customer service in every interaction. A Customer Service Representative is expected to...
-
Portage, United States Home Run Auto Group Full timeCustomer Service Representative to add to our Call Center TeamPortage Ford-Portage, Wisconsinhours Monday-Friday 12pm-8pm and rotating SaturdaysAs a Customer Service Representative you become a cornerstone of our dealership group by providing our guests with excellent customer service in every interaction. A Customer Service Representative is expected to...
-
Sales Representative
5 days ago
Portage, Indiana, United States Interstate Companies Inc Full timeJob Overview:Interstate Companies Inc. is seeking a highly motivated and experienced sales professional to join our team as an Outside Parts and Service Sales Representative. This role will focus on developing and maintaining relationships with new and existing accounts, while also identifying new opportunities within the marketplace.
-
Customer Service Representative Portage Ford
6 days ago
Portage, Michigan, United States Home Run Auto Group Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our Call Center Team as a Customer Service Representative.In this role, you will be the cornerstone of our dealership group, providing exceptional customer service to every guest interaction. Your primary goal will be to uphold the highest ethical standards while...
-
Customer Service Representative
2 days ago
Portage, Michigan, United States Michael's Inc Full time**About Us:** At Michaels, we're passionate about inspiring creativity and making a difference in our customers' lives. We're seeking talented individuals to join our team as Service Team Members.**Your Role:** As a Service Team Member, you will be the face of our store, providing exceptional customer service and ensuring a positive shopping experience for...
-
Front End Customer Service Representative
1 week ago
Portage, Wisconsin, United States Walmart Full time**About the Role**As a Front End Customer Service Representative, you'll be responsible for providing exceptional customer service and ensuring that every interaction is positive and memorable.Key ResponsibilitiesRing up items for customers at our checkout lanesProcess payments and handle returnsAnswer customer questions and address their concernsProvide...
-
Customer Service Representative
1 week ago
Portage, United States R1 RCM Full time**Location: Ascension Borgess at Woodbridge Hls and Battle Creek Health Park****Shift Hours: PRN, part-time on-call**R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global...
-
Customer Service Representative
7 days ago
Portage, United States R1 Full timeLocation: Onsite Ascension Borgess at Woodbridge HillsShift Hours: PRN, On-call, part-time, Must be available to work any time between 7am - 7pm, days vary between Monday - Friday and Rotating Saturday 8am - 12pmR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health...
-
Customer Service Representative
4 days ago
Portage, United States R1 Full timeLocation: Onsite Ascension Borgess at Woodbridge HillsShift Hours: PRN, On-call, part-time, Must be available to work any time between 7am - 7pm, days vary between Monday - Friday and Rotating Saturday 8am - 12pmR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health...
-
Customer Service Representative
4 days ago
Portage, United States R1 RCM Full time**Location: Onsite Ascension Borgess at Woodbridge Hills** **Shift Hours: PRN, On-call, part-time, Must be available to work any time between 7am - 7pm, days vary between Monday - Friday and Rotating Saturday 8am - 12pm** R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals,...
-
Customer Service Representative
4 days ago
Portage, United States Stryker Full timeWe are excited to be named one of the World's Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits....
-
Customer Support Representative
3 days ago
Portage, United States Stryker Full timeWe are excited to be named one of the World's Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits....
-
Customer Support Representative
3 days ago
Portage, United States Stryker Full timeWe are excited to be named one of the World's Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits....
-
Customer Service Representative
3 days ago
Portage, Indiana, United States Bass Pro Shops Full timeBass Pro Shops is a leading retailer of outdoor gear and equipment. As a Sales and Customer Experience Associate, you will play a key role in ensuring a positive and productive shopping experience for all customers."> Demonstrate products to customers and provide expert advice on outdoor gear and equipment; Replenish product on shelves as required per...
-
Customer Relationship Developer
7 days ago
Portage, Michigan, United States John Schragg - State Farm Agent Full timeAbout the RoleThe ideal candidate will possess sales experience, preferably outside sales or inside sales representative, retail sales associate, or telemarketing. A successful track record of meeting sales goals/quotas is highly desirable.What We OfferA competitive salary plus commission/bonus structure.Comprehensive health benefits package.Profit sharing...
-
Registration Services Representative
1 day ago
Portage, Michigan, United States R1 Full timeJob DescriptionThis role involves working in a hospital/lab environment, where you will register patients, collect accurate and complete information, and provide exceptional customer service. You will work across multiple screens, collecting details that must be input correctly between physician and nurse check-ins.As a Patient Service Representative, you...
-
Customer Service Representative
3 days ago
Portage, Pennsylvania, United States Rite Aid Full timeCompany Overview:">Rite Aid Corp. is a leading retail pharmacy chain in the United States.We have over 2,500 stores across the country, providing services to millions of customers every day. Job Description:">As a Service Associate at Rite Aid Corp., you will be responsible for delivering exceptional customer service by assisting customers with their...