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2 weeks ago
** Position Description**
**Customer Service/Order Taker** Location **321 Santa Cruz Branch** **Job Summary**
This position is responsible for the logistical coordination of Graniterock concrete orders.
- Comply, understand, and promote Graniterock safety initiatives ensuring Safety before All Else to achieve zero safety incidents.
- Serve as the key customer contact for material orders and deliveries.
- Provide world class customer service for concrete customer orders while demonstrating the ability to identify needs as well as provide potential solutions.
- Provide accurate order information through communication with customers.
- Daily responsibilities include driver start times, communication, and resolution on Product Service Discrepancies (PSD), and coordinate jobsite safety checks when applicable.
**Education and Work Experience**
* High School Diploma or equivalent, Associates degree in business or related field desired
* Some related driving/construction/dispatch experience.
* 1-3 years logistics, dispatch or construction transportation experience preferred
**Required Skills Knowledge and Abilities**
* Good communication and listening skills
* Detail-oriented and have an aptitude for numbers
* Basic math skills
* Ability to use computerized dispatching system
* Proven ability to multi-task
* Knowledge of geographic area
* Bilingual (Spanish/English) preferred
* MS Word and Excel skills
* Knowledge of aggregates
* Must be able to work weekends and overtime as required
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