Guest Sales Associate

3 weeks ago

Whittier, United States Cambridge Spa Group Full time
MINIMUM QUALIFICATIONS

•Prior sales and customer service experience preferred.

•Must have computer and cash handling skills.

•Must be able to prioritize and perform multiple tasks.

•Must be able to work cohesively with others in creating fun in a fast-paced environment.

•Strong communication skills both on the phone and in person

This document is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.

Job Description

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

•Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

•Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.

•Driving member retention through outreach via phone and email to current members.

•Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

•Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

DUTIES AND RESPONSIBILITIES

Responsibilities

Sales

  • Sell wellness package memberships to Massage Envy guests
  • Recommend upgrades to client and guest treatment plans such as aromatherapy
  • Inform guests of additional services such as facials or stretching
  • Encourage home-care retail purchases based on service provider recommendations
Customer Service
  • Greet guests and members as they enter the clinic
  • Efficiently and effectively check members in and out for appointments
  • Answer phones and proactively reach out to clients to book appointments and collect payments
  • Resolve customer issues through empathy, active listening and creative problem solving
Administrative
  • Book appointments to achieve maximum scheduling efficiency
  • Maintain client files and proactively communicate client wants and needs to service providers
  • Clean and disinfect common areas as needed
  • Completes all other duties assigned by management
  • Resolve customer issues through empathy, active listening and creative problem solving consistent with company culture as well as standards, practices, policies, and procedures


IDEAL CANDIDATE

The ideal candidate will be solutions oriented while taking action to get things done. You must be curious and willing to research answers, identify when you need help, speak up and have the ability to perform in a fast paced, ever-changing environment. You are a liaison between our clients and our service providers. You thrive in being a culture ambassador that is welcoming to all. You want to support people and create a fun place to work for yourself and those around you.

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