Homebuyer Services Manager

Summary: Responsible for providing management and program oversight for Homebuyer Services

functions of the affiliate as directed by the Chief Operating Officer.

Key Accountabilities:

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Implementation of all aspects of affiliate’s homebuyer application process in fulfillment of

organization’s strategic goals

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Maintain required Qualified Loan Originator certifications and ensure compliance with federal

and state regulatory requirements related to mortgage origination and lending.

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Support homeowners and prospective homebuyers through quality homeowner education programs,

access to current and future programs and connection to excellent resources

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Post-purchase support program and resources to ensure long-term success of homeowners

Responsibilities & Duties:

Program Administration

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Maintain Homebuyer Services and partnership best practices to ensure HFHYC’s program and

process are up-to-date and meet the needs of partner families in keeping with the affiliate’s

strategic plan

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Coordinate homebuyer application review process, approve eligible applicants, provide

referral services when appropriate and track denials for possible re-application

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Facilitate homebuyer education and engagement to equip families for homeownership and

maintain ongoing supportive relationships with the affiliate

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Collaborate with other affiliate staff to ensure plans impacting homebuyers/homeowners occur

within an empowerment framework, ensure compliance with affiliate guidelines and provide a quality

experience for all partner families and their neighborhoods

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Function as staff contact Homebuyer Services volunteers and committees to ensure meaningful

volunteer engagement and enhanced program capacity

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Develop and adhere to annual Homebuyer Services departmental budget

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Ensure efficient operation of the affiliate’s Homebuyer Services including maintaining and

carrying out a well-defined annual program plan, filing papers/electronic documents, researching

information, placing material/supply orders, running errands, answering/returning phone

calls/emails/social media messages, etc. to fulfill Homeowner Services functions.

General Operations

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Serve as the primary affiliate contact for correspondence with all homebuyers as well as all

homeownership inquiries from general public and program applicants

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Process receipt and proper accounting for all homebuyer in process and homeowner payments via

cash, checks and money orders made within office according to defined affiliate procedures

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Complete data collection/analysis with measurable metrics to maintain relevant program and

operational data to create reports, update affiliate dashboard and evaluate/develop programs

regarding Homebuyer Services

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Track sweat equity hours and provide weekly report to Director of Program Operations &

Outreach

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Track information sessions attendance and application requests for reporting purposes

Homeowner Support

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Provide appropriate follow up communication and correspondence with homebuyers, homeowners,

neighborhood residents, construction staff and community partners

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Prepare partnership/onboarding packet and orientation for new homebuyers in process

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Facilitate meetings and/or site visits to address homeowner and homebuyer concerns. (i.e.

warranty items, build issues, HIP selections, etc.)

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Maintain necessary homebuyer/homeowner files and records in coordination with Program

Operations staff per affiliate guidelines

Mortgage Origination and Servicing

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Maintain and ensure consistent compliance with underwriting guidelines

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Oversee and underwrite all first and second mortgage loans for homebuyers

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Manage closing process with homebuyers, staff, third-party lenders and attorneys including

document preparation and review

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Monitor delinquencies per mortgage servicer, communicate with servicer as needed regarding

affiliates mortgage portfolio and intervene in critical homeowner situations as required

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Manage and perform duties associated with homeowner bankruptcy and foreclosure processes

Financial Capability

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Facilitate the Financial Capability Program and the Youth Piggy Banks to Paychecks Program

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Provide financial coaching sessions to individuals, families and the general community to

help support the economic success of families

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In partnership with individuals and families, create evidence-based client action plans to

help families stabilize and achieve their financial goals

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Maintain satellite office/presence through the county to meet program participants that are

receiving financial coaching

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Create and maintain a culture of collaboration, trust and accountability between community

partners and the affiliate in relation to Financial Capability programming through regular

communication and meetings with strategic partners

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Provide financial crisis intervention by referral from partner agencies

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Refer qualified Financial Capability program participants to the appropriate homeownership

program

Other Responsibilities

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Attend and participate in a variety of events including staff meetings, affiliate

celebrations/events, community events/meetings and strategic partner activities.

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Assist in efficient operation of the affiliate’s administrative office and provide

appropriate input with grant applications, reporting and compliance.

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Other duties as assigned by the Chief Operating Officer.

PHYSICAL REQUIREMENTS, WORK ENVIRONMENT & TIME COMMITMENT:

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Valid driver’s license, reliable transportation and willingness to travel to affiliate

worksite, meetings and activities.

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Ability to operate a phone and computer with proficiency in Windows & MS Office environment;

knowledgeable about database management and database software; comfortable learning/working within

online platforms

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Full-time position; work outside normal business hours, especially evening meetings and

weekends, is required. Flexibility required.

KNOWLEDGE/SKILLS REQUIRED:

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Knowledgeable of and committed to the mission of Habitat for Humanity of York County.

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Must be able to reach out to the community and work effectively with a diverse population

varying in age, faith, income, physical/mental health, lifestyles, and cultural/ethnic backgrounds.

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Diplomacy, persuasiveness and the conflict management/resolution skills needed for difficult

interactions.

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Experience developing a budget, crafting a plan and implementing plan in accordance with

defined benchmarks.

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Persuasive written, verbal, and interpersonal communication skills—including comfortable

speaking in large group settings.

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Strong interest in working actively with volunteers to engage individuals and groups in

meaningful service.

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Belief in team approach and proactive in sharing information with others.

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High level of organization, self-starter initiative, attention to detail and follow-through,

able to manage multiple priorities effectively.

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Must create and maintain organized, orderly paper and computer filing systems for office.

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Able to manage confidential information with discretion and tact required.

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Bilingual capability a plus.

EDUCATION AND EXPERIENCE:

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Minimum of a Bachelor's degree (B.S.W. or B.S./B. A.) in social work, sociology, psychology,

nonprofit management, related field from four-year college or university preferred or equivalent

life experience. Master of Social Work preferred.

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Demonstrated experience with direct client interaction involving low-income households

preferred; or one to two years related experience and/or training; or equivalent combination of

education and experience.

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Certified Housing Counselor and/or Qualified Loan Originator or working knowledge of housing

finance, financial literacy and key loan qualification benchmarks such as debt-to income ratio,

credit scoring and housing expense ratio is a plus. Certification as a Qualified Loan Originator,

or ability to certify within 6 months of employment.

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Minimum of at least one year of relevant work experience in a non-profit/community based

setting preferred.

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Experience in community data collection, entry, and analysis preferred.

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Personal volunteer experience.

COMPENSATION:

Competitive, DOE 40+ hour work week

Paid holidays, vacation, personal and sick days Health, Life, Dental and Vision Insurance

90-day introductory period

Habitat for Humanity of York County is firmly committed to a policy of equal employment

opportunity (EEO) in recruitment, hiring, training, and promotion of persons based on merit,

qualifications, and competence.

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