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Guest Advisor
2 months ago
**Guest Advisor
Customer Service Lead**
Category: Stores
Location: 3500 Williams Blvd., Kenner , LA 70065
Schedule: Part_time
*
Provide a great experience by engaging with guests utilizing your acquired skills and training.
*
Provide quick and courteous service to all PETCO customers and their pets by determining their needs
and
sharing
product knowledge
to suggest
the appropriate
merchandise
and
services
to satisfy them.
*
Be
knowledgeable
about pet-related
events/resources
and related
costs
within
the community
including
dog
parks,
dog
or cat
shows,
pet-friendly
hotels, etc.
*
Express
passion
about
animal welfare
and
maintain
integrity
in
the work
area.
*
Be
familiar
with
all
new
products and
services
in order
to be able
to engage
with
customers
regarding
new
product
and
services
features
and
benefits.
*
Politely and professionally respond to inquiries regarding products, services and pricing via the telephone.
*
Promote a positive culture of teamwork, inclusion, and collaboration.
*
Inform Guests
of
upcoming
adoption
events,
explain
our Think
Adoption
First
philosophy.
*
Know
the team and
the areas of
expertise
for each
partner so that they
can connect
the customer
with
the right
partner
to deliver
the guest experience and desired .
*
Maintain
familiarity
with
current
promotions
and
special services.
*
Be
up to
date
with
seasonal
training
such as flea and
tick,
pet
summer safety,
holiday
promotions, etc.
when
applicable.
*
Complete other duties and special projects as assigned.
*
Evaluate guest inquiries and as needed refers to the Leader on Duty.
*
Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long periods of time.
**Other**
**Duties**
**and Responsibilities**
*
**UTILIZE SELLING BEHAVIORS**. Youre the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.
*
**CONTRIBUTE TO A SAFE ENVIRONMENT** . Youll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority.
*
**BE A PART OF A COLLABORATIVE CULTURE**. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
*
**ENGAGE IN YOUR CAREER:**
As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.
Knowledge,
Skills, and Abilities
**STRIVE FORE RESULTS:** Takes personal responsibility
to take action. Puts
in
extra
effort and
work
to accomplish
important results.
Sets
high
standards
for his/her
own
performance.
Finishes
assignments
and
tasks
in
a timely
manner. **READILY ADAPT** : Works
productively
in
the face of
ambiguity
or
uncertainty. Recovers
quickly
from problems
and
setbacks. Deals
constructively
with
mistakes
and
problems. Seeks
opportunities
to acquire
new
knowledge
and skills. Prefer
a minimum
of
2 years
of
experience
in
providing
the public
information
in
the animal
nutrition, care/wellness/treatment
knowledge
areas
is
required.
*
Knowledge of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid.)
*
Familiarity with the dog training class offerings and the PCCs dog training schedule.
*
Familiarity with the PCCs photography and vaccination schedule.
The
majority
of
job duties
are
conducted
indoors, although
merchandise
stocking
and
customer carry-outs
will
require
that
an
associate
leave
the
location
briefly.
Because
this
position
requires
bending, kneeling,
lifting
(up
to
50 pounds,
as
necessary)
and
standing
for
long
periods
of
time. The
large
majority
of
this
associates
time
will
be
spent
in
direct contact with
our
customers.
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