Principal IGA Operations Engineer

4 weeks ago

Atlanta, United States Saviynt Full time

Please note this role is a hybrid position 3 days a week at one of our offices.

Office locations: Atlanta, Georgia & El Segundo, California.

WHAT YOU WILL BE DOING

Customer Communication
Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions Drive Customer Satisfaction through timely & quality communication
Troubleshooting Skills
Troubleshooting of customer reported incidents and system alerts Identify, debug and troubleshoot break fix issues and take it to a resolution Provide technical analysis for incidents, resolution, and root cause analysis for the incidents Respond and resolve issues within agreed service levels
Collaboration & Knowledge Sharing
Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures Mentor and train other team members with tech solutions
Domain
Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings
KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity > WHAT YOU BRING
    • Years of Experience: 8+ years in implementing various IGA solutions
    • Strong Domain knowledge in Identity and Access Management (IAM)
    • Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OKTA, Ping, Beyond Trust, Palo Alto Networks, Oracle IM or ISIM
    • Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
    • Database : Extensive experience in database operations & SQL
    • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
    • Basic knowledge of operating systems such as Linux, Unix & windows
    • Prior experience integrating with any SSO providers
    • Experience working with Support Tools such as Ticketing tools (Freshservice), JIRA, Confluence etc.
    • Keywords: Cloud, Java, Scripting, Linux, SQL

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