Customer Service Representative | Lancaster, PA | Lancaster Division

2 weeks ago


Lancaster, United States Bcipkg Full time

**Customer Service Representative | Lancaster, PA**

**Lancaster Division**

**Summary**: To process sales information through the quotation, order entry and delivery stages for internal and external customers.

**Essential Duties and Responsibilities:**

* Performs all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures

* Receives and processes orders via phone, mail, fax and email

* Verifies information on purchase orders and provides confirmations to customers

* Clarifies any discrepancies with customers or sales team

* Performs customer service duties: maintains and updates files, receives incoming customer complaints, resolves product, quality and shipping issues according to procedures

* Satisfies customer requests for pricing and information

* Provides technical and sales support

* Gains knowledge of products and services to troubleshoot issues providing a high quality of service to our customers

* Effectively communicates with other departments regarding products and sales

* Performs other duties as assigned

* Full-time role in an office setting

**Desired Qualifications & Competencies:**

* Associates degree is preferred

* 1-5 years of relevant experience in a customer service role

* Demonstrate a strong ability in problem-solving skills

* Ability to perform basic math skills including discounts, interest and percentages

* Effectively manage multiple tasks and projects

* Strong organization and time management skills

* Proficient with Microsoft Office Suite, Excel and Outlook

* Excellent interpersonal skills, including strong verbal and written communication skills and the ability to build solid partnerships with a wide variety of customers

**About BCI:**

Buckeye Corrugated, Inc. (BCI) is a privately held, employee owned company with nine corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in eight Southern and Midwestern states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

BCI provides competitive pay and a robust benefits package including: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays.



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