Customer Service Rep

1 month ago


Omaha, United States OrthoNebraska Clinic Full time

** Customer Service Rep - Patient Financial Services Dept.**

**Job Category****:** Accounting **Requisition Number****:** CUSTO01226 Showing 1 location **Job Details**

**Description**

**Position**

Full-Time

**Shift**

Days

**FTE/Hours**

1.0 FTE/ 40 hours

**Schedule**

Monday Friday; 8:00am 4:30pm

**What you would do in this role:**

* Responsible for taking inbound phone calls from patients and other third parties.

* Contact patients to discuss payment options on account balances, per managers request.

* Takes appropriate action on incoming calls to resolve billing and payment issues.

* Establish payment plans or loan options according to OrthoNebraska policy.

* Process credit card payments on an online portal

* Escalate issues for resolution as appropriate to other team members, assistance manager or manager.

* Promoting a team concept.

* Maintaining a professional appearance and demeanor.

* Performing other duties as assigned.

**Heres what makes for an ideal candidate:**

* Must be a high school graduate or equivalent.

* 2 years of experience in healthcare, hospital, and/or physician billing.

* 1 year of experience in a call center environment.

* Comfortable working in several applications at one time and able to handle high volume of incoming calls.

* Understanding EOBs: Payments, adjustments, co-insurance, deductible, and denial/comment codes

* Ability to collaborate and communicate with team and others throughout the organization.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**


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