Waitstaff - Sports Grill

1 month ago

Shawnee, United States Citizen Potawatomi Nation Full time

HOURLY RANGE: $7.25

FUNCTIONS STATEMENT:

  • Wait Staff Personnel are responsible for caring for all customers in the casino.

    MAJOR DUTIES:
  • Accurately taking food orders.
  • Explaining and describing menu items to customers.
  • Describing preparation methods of special menu items.
  • Maintain a clean and sanitary workstation.
  • Maintain all product levels on the salad bar as well as the dessert carousel.
  • Professional appearance (well-groomed).
NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities, and other characteristics of an employee in this position.

Requirements

FACTOR 1: KNOWLEDGE REQUIRED BY THE POSITION
  • Knowledge of Public Health prescribed methods of handwashing techniques.
  • Knowledge of courteous, appropriate and inappropriate greeting techniques.
  • Knowledge of infection control factors, i.e. unsanitary cleaning cloths, and personal apparel, sterilization techniques of glasses, dishes, and utensils.

    FACTOR 2: SUPERVISORY CONTROLS:
  • The incumbent is under the direct supervision of the wait staff manager.
  • The supervisor assigns work, advises on changes in procedures, and is available in the immediate area for assistance when required.
  • Routine work is performed independently following set procedures.
  • The work is reviewed for accuracy through spot checks, complaints from customers, and observation of the employee at work.
  • When instructions do not apply, the problem is referred to the supervisor.
  • These guidelines are generally applicable, but the employee makes adaptations in dealing with problems and unusual situations.

FACTOR 3: GUIDELINES
  • Written and oral guides provide specific instructions for doing the work.
  • Most instructions are easily memorized and require little interpretation.

    FACTOR 4: COMPLEXITY
  • The complexity level ranges from a low level to a medium level that involves cleaning tables to public relations.

    FACTOR 5: SCOPE AND EFFECT:
  • The primary purpose of the work is to provide a pleasant experience, quality food, and beverages to guests and customers.
  • This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur.

    FACTOR 6: PERSONAL CONTACTS:
  • Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world.

    FACTOR 7: PURPOSE OF CONTACTS:
  • The purpose of the contacts is to create a satisfied customer so as to encourage a high level of customer returns.

    FACTOR 8: PHYSICAL DEMANDS
  • Sitting or standing for long periods of time.
  • Occasional bending, stooping, kneeling, repetitive motions, intelligible speech, hearing, and visual acuity.
  • Occasional lifting (up to 50 lbs.).

    FACTOR 9: WORK ENVIRONMENT

Normal restaurant environment.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:
Must have a High School diploma or GED equivalent.
Knowledge of basic mathematics skills.
Excellent communication skills.
Availability to work weekends, nights, and holidays.